TNT Sports not working on Sky Go

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Darren2204]

Hi, I have a similar issue! I pay for TNT through the Sky App yet cannot access the TNT channels via my Sky Go app. I've never had a BT account. 

[jfallowfield]

Hi,

Same issue - I have updated my Sky package to include TNT Sport, it is working fine on the TV but not on Sky Go app. What was the fix please? Does it take some time to update the subscription on Sky Go?

Thanks

[caesarome]

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@jfallowfield wrote:

Does it take some time to update the subscription on Sky Go?

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It can do so when did you change your package to add TNT ?

[JoeS]

Mine still isn't fixed. Been ages now and still good on TV but not on my sky go. Had to call sky and they are 'working on it'

[SarahKA6]

I have a package with Sky that includes TNT sport, which I can watch on my tvs at home with no problem. However, when I try to watch on my iPad via the Sky go app, I get the message re needing to subscribe etc etc. I have spent 40+ minutes on the phone to Sky trying to find an answer, but not one of the three people I spoke to could help. Anyone out there with the same problem found an answer?

[caesarome]

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@SarahKA6 wrote:

I have a package with Sky that includes TNT sport

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@SarahKA6 

Do you pay Sky or TNT for access to the channels ?

[SarahKA6]

Don't know what's been done, but as of this evening I can now view TNT sport on my ipad! Result!!

[JoeS]

Really?!? Mine still doesn't work. 

[leyton2002]

I pay for tnt through sky. Works fine at home but not on sky go. Telling me to upgrade.... should be getting a discount for this shambles

[caesarome]

@JoeS @leyton2002 

Would you like the messaging team on here to contact you tomorrow about this so they can access your accounts to look into it for you ?

[leyton2002]

Yes please

[caesarome]

@leyton2002 

I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @leyton2002 to chat.

[Peed1872]

I have the same problem as everyone else. I pay for the full sports package with Sky, including TNT to watch the cricket, and the Sky Go app says I have to upgrade. Fine to watch on TV but not on Sky Go. I'm missing all the cricket because of this debarcle... can Sky please rectify?!