Unable load sky go kindle fire

[Rosie2s]

Trying to use Sky go on kindle fire and can't update my sky go app. Have tried to delete and reinstall with no luck, any ideas on how to fix? 

[caesarome]

What is happening when you try to use and the app and what happens when you try to update the app ?

[Rosie2s]

@caesarome popped a photo below, tap to upgrade and takes me back to open sky go page. Tried uninstalling and reinstalling and still the same. 

[caesarome]

What software is your Kindle fire running as it might be that the latest version can no longer be installed on it as it requires a new version so have you checked to see if there is a new version of the software the device is running ?

[Rosie2s]

@caesarome ses to be the updated version, OS 4.5.5.3 no other recent updates found. 

[caesarome]

@Rosie2s 

That might be the issue as you have to be running at least 5.1 according to this:

https://www.sky.com/help/articles/app-desktop-lookup

[Rosie2s]

@caesarome really good point, have tried updated by guessing as this one is a 3rd generation Kindle there's only so far you can go with updates? 

[caesarome]

---

@Rosie2s wrote:

 there's only so far you can go with updates? 

---

That is correct, in time apps like Sky Go will no longer work on older devices. I have an old iPad where it doesn't work on anymore for example.

[TimmyBGood]

@Rosie2s 

A third generation Fire is nearly a decade old (launched October 2014), and so has done really well to last this long.  Android devices of that vintage also no longer work with the current release of Sky Go.

[Ipad..]

Im getting the same issue but my message is that Android 7 or above is needed to run sky go so should update my operating system. Did this and still don't work

[TimmyBGood]

@Ipad.. 

Android 7 is a 2016 release.  Any device of that kind of vintage isn't going to be able to run the current Go version.