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Discussion topic: Unable load sky go kindle fire

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This message was authored by Rosie2s This message was authored by: Rosie2s

Unable load sky go kindle fire

Trying to use Sky go on kindle fire and can't update my sky go app. Have tried to delete and reinstall with no luck, any ideas on how to fix? 

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This message was authored by caesarome This message was authored by: caesarome

Re: Unable load sky go kindle fire

Posted by a Superuser, not a Sky employee. Find out more

What is happening when you try to use and the app and what happens when you try to update the app ?

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Rosie2s
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This message was authored by Rosie2s This message was authored by: Rosie2s

Re: Unable load sky go kindle fire

@caesarome popped a photo below, tap to upgrade and takes me back to open sky go page. Tried uninstalling and reinstalling and still the same. 

IMG_5695.jpeg

This message was authored by caesarome This message was authored by: caesarome

Re: Unable load sky go kindle fire

Posted by a Superuser, not a Sky employee. Find out more

What software is your Kindle fire running as it might be that the latest version can no longer be installed on it as it requires a new version so have you checked to see if there is a new version of the software the device is running ?

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Rosie2s
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This message was authored by Rosie2s This message was authored by: Rosie2s

Re: Unable load sky go kindle fire

@caesarome ses to be the updated version, OS 4.5.5.3 no other recent updates found. 

This message was authored by caesarome This message was authored by: caesarome

Re: Unable load sky go kindle fire

Posted by a Superuser, not a Sky employee. Find out more

@Rosie2s 

That might be the issue as you have to be running at least 5.1 according to this:

 

https://www.sky.com/help/articles/app-desktop-lookup

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Rosie2s
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This message was authored by Rosie2s This message was authored by: Rosie2s

Re: Unable load sky go kindle fire

@caesarome really good point, have tried updated by guessing as this one is a 3rd generation Kindle there's only so far you can go with updates? 

This message was authored by caesarome This message was authored by: caesarome

Re: Unable load sky go kindle fire

Posted by a Superuser, not a Sky employee. Find out more

@Rosie2s wrote:

 there's only so far you can go with updates? 


That is correct, in time apps like Sky Go will no longer work on older devices. I have an old iPad where it doesn't work on anymore for example.

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Unable load sky go kindle fire

Posted by a Superuser, not a Sky employee. Find out more

@Rosie2s 

A third generation Fire is nearly a decade old (launched October 2014), and so has done really well to last this long.  Android devices of that vintage also no longer work with the current release of Sky Go.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Ipad.. This message was authored by: Ipad..

Re: Unable load sky go kindle fire

Im getting the same issue but my message is that Android 7 or above is needed to run sky go so should update my operating system. Did this and still don't work

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Unable load sky go kindle fire

Posted by a Superuser, not a Sky employee. Find out more

@Ipad.. 

 

Android 7 is a 2016 release.  Any device of that kind of vintage isn't going to be able to run the current Go version.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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