SkyGo on ipad air

[SkiJumper]

Watched the cricket on Sky Sports cricket [404] on my ipad but found it had really chewed through my data. I thought it was data free if i used sky mobile? Any ideas what I'm doing wrong? Cheers

[caesarome]

Apart from a tiny amount for some adverts is should be data free so I know this sounds like an odd question but what are you looking at when you see that data is being used, is it the settings app on the iPad itself or your Sky account perhaps via the MySky app ?

[SkiJumper]

through the My Sky app, i've uninstalled sky go and restarted the ipad but that hasn't helped

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[SkiJumper · Accepted solution]

Many thanks for escalating this, the message team pointed me in the right direction, turns out Private Relay was enabled in iCloud. Now switched off and everything is working as it should. Brilliant service and very much appreciated.

[Addie15]

Update-After receiving confirmation that the issue is resolved, we are closing this chat. If there is anything else we can help with, please do not hesitate to reach out. Thanks.

[caesarome]

Glad you have it fixed @SkiJumper 

Enjoy the cricket !

[SkiJumper]

I will, many thanks for your help😀