Sky go not working on x box

[caesarome]

Try rebooting your Xbox at the mains or delete the app then install it again.

[Annie+UK]

Note: When rebooting your Xbox you need to power off for 5 minutes to let the cache clear before powering on again

[tweeder786]

Thanks I'll try it and see how I get on 

[tweeder786]

Hi switched and rebouted x box but still not working anyone have Any other things  I could try please 

[Annie+UK]

What is the error message you are getting?

[Dunc99]

Same problem here. Used to work fine on Xbox and mobile. Still works on mobile but not on Xbox. 

message is:

"you can't use sky go on this device yet. You'll need a sky q multi screen sky glass home or sky go extra subscription to access sky go on this device" 

[Annie+UK]

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@Dunc99 wrote:

Same problem here. Used to work fine on Xbox and mobile. Still works on mobile but not on Xbox. 

message is:

"you can't use sky go on this device yet. You'll need a sky q multi screen sky glass home or sky go extra subscription to access sky go on this device" 

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does your account fulfill this requirement as the NEW Sky go App on Console has corrected the validation that the old app was letting people through incorrectly

[PollyBeach]

Hey

I'm having the same issue, since the app updated on the xbox it has stopped worked.

The app still works on mobile devices and pcs but not the console.

We have

If the case is true that the app update has fixed a bug and now you cant watch sky on a console without paying enough more money a month this is a joke. Something that has worked for 8+ years fine and is just the same as streaming for the PC next to it!

[Annie+UK]

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@PollyBeach wrote:

Hey

I'm having the same issue, since the app updated on the xbox it has stopped worked.

The app still works on mobile devices and pcs but not the console.

We have

If the case is true that the app update has fixed a bug and now you cant watch sky on a console without paying enough more money a month this is a joke. Something that has worked for 8+ years fine and is just the same as streaming for the PC next to it!

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You don't seem to have the required Sky Go Extra/Multiscreen subscriptions

[PollyBeach]

Ive had Sky Go Extra and was given it as a Sky Diamond VIP along time ago, why is it not there now?

I'm still a Sky Diamond VIP with more than 22 years of holding a sky account.

[caesarome]

@PollyBeach 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[TimmyBGood]

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@PollyBeach wrote:

If the case is true that the app update has fixed a bug and now you cant watch sky on a console without paying enough more money a month this is a joke. Something that has worked for 8+ years fine and is just the same as streaming for the PC next to it!

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Sky has been under different ownership since 2018.  It's not unusual for a new owner to review business practices and look to remedy errors where these have financial costs.

[PollyBeach]

I understand this, but also 2018 was 5 years ago, thats no longer new owners and how does the console version cost any more than watching this on a PC or mobile device? The xbox is used in a games room next to a PC, so streaming will still happen there just on a different device.

[Harrisd21]

Hey everyone, my problem is now sorted. Call the number 0333 say you want to speak to a real person, iv been account holder for 22 years and they added skygo back to my account free of charge (rightly so) 

[PollyBeach]

Hey, Still not seeing any new chat window/bubble in firefox or chrome