Sky go stopped working on Xbox series X

[Abbie1808]

I have the exact same issue, the Sky Go app updated, now I have been kicked out, and cant log back in. 

Tried uninstalling and reinstalling, but still not letting me back on. 

Please help Sky, the Sky Go update has a bug.

[Emma2761]

I am having the same issue

[Craig+Ballantine]

I have the exact same issue, I've tried everything but since the update I can't access the sky go app from my Xbox one. 

can someone at sky fix this? 

[Craig+Ballantine]

I am also a vip member with a 23 year subscription to sky. We already pay well above £100.. 

can someone fix this, I've been watching sky from my console for over 10 years

[Clareridds]

Hi @Abbie1808 ,

I've escalated your post to our Community Messaging Team to support you further. Please look out for a blue or red chat bubble that will appear at the bottom of this page.

The link below explains how this chat works. Please note, it's not a live chat, so replies are not instant but do keep this page open and keep an eye out for it: 
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. 

Thanks 

[Clareridds]

Hi @Jackallo97 ,

I've escalated your post to our Community Messaging Team to support you further. Please look out for a blue or red chat bubble that will appear at the bottom of this page.

The link below explains how this chat works. Please note, it's not a live chat, so replies are not instant but do keep this page open and keep an eye out for it: 
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. 

Thanks 

[AlfRom]

Just an update from me. Sky managed to solve the problem for me. I had more luck over the phone with thier team (who if you were follwing my posts eventually called me back with a solution)

Sky on my Xbox is working again. thank you

[Lisa-P1987]

Thanks for escalating this. We’ve sent Abbie1808 an invite to chat.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Jackallo97 an invite to chat.

[Mist123]

I have been having the same problem since Saturday (missed the Man City game). Could somebody please advise on how to resolve this, been using Sky Go got over 10 years without an issue until now. 

[caesarome]

@Mist123 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Clareridds]

Hi @JasSFC ,

I know you've suggested your issue has been fixed, but the tech team are looking for some more information to see if they can replicate this and find a more permanent solution.

I have escalated your post to our Community Messaging team and a chat bubble will appear at the bottom of this page. 

The link below explains how this chat works. Please note, it's not a live chat, so replies are not instant but do keep this page open and keep an eye out for it: 
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks for your help

Clare 

[Liz356]

Hello, 

Experiencing the same issue as above.

Thanks

[tweeder786]

Hi I have the same problem could someone  help me please 

[tweeder786]

Hi sky go stopped  working on my x box one  the app logged me out and won't let me back incan some one help please