Sky go issues

[Rach71]

I get an error code that I'm not permitted to enter on this forum!  When I try and use Sky Go on mobile data or Wi-Fi outside my home. It works fine at home on both mobile data or Wi-Fi. 
I can use all other streaming services fine outside my home.

plus I work for Sky so this is particularly frustrating!

[Rach71]

Sorry I should have said Sky go does not work at all outside my home. 

[Rach71]

This is the error "4253024421"

[GD1 · Accepted solution]

@Rach71  As you are staff you need to be raising this through the correct channels, IE the staff line.

[SoraRiku2]

I know this was a while ago but someone may be googling for this answer... If Sky Go ever stops working due to internet issues, check to see if the device you are watching on has a software update. Sometimes location and other settings stop working unless an update is completed