0

Discussion topic: Cannot login to Skygo on Apple TV

Reply
Avatar for Eshofuni77
Level 1 icon
What's this?
This message was authored by: Eshofuni77

Message posted on ‎30 Aug 2024 10:16 PM

Cannot login to Skygo on Apple TV

Hi, 

 

Sky go app on Apple TV isn't recognising my login details. 

have deleted and reinstalled app twice. 

working on my iPhone - any suggestions? 

Thanks

Report post
Post 1 of 7
1,227 Views
0 Likes
Reply
Reply

All Replies

Avatar for Mister_Dalek
Level 8 icon
What's this?
This message was authored by: Mister_Dalek

Message posted on ‎30 Aug 2024 10:22 PM

Re: Cannot login to Skygo on Apple TV

@Eshofuni77  

Do you have the Whole Home sub? It's necessary for Sky Go on Apple TV boxes. 

Report post
Post 2 of 7
1,220 Views
Reply
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎30 Aug 2024 10:22 PM

Re: Cannot login to Skygo on Apple TV

Posted by a Superuser, not a Sky employee. Find out more

@Eshofuni77  Your post has been moved to the Sky Go forum as it is unrelated to Sky stream where you originally posted this.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 3 of 7
1,219 Views
0 Likes
Reply
Avatar for Eshofuni77
Level 1 icon
What's this?
Topic Author
This message was authored by: Eshofuni77

Message posted on ‎30 Aug 2024 10:32 PM

Re: Cannot login to Skygo on Apple TV

It was working up until plugging in the sky box! 

Unplug the sky box? 

 

Report post
Post 4 of 7
1,208 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎31 Aug 2024 05:40 AM

Re: Cannot login to Skygo on Apple TV

Posted by a Superuser, not a Sky employee. Find out more

@Eshofuni77 

What TV service do you have from Sky and are you a new customer ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 5 of 7
1,171 Views
0 Likes
Reply
Avatar for Eshofuni77
Level 1 icon
What's this?
Topic Author
This message was authored by: Eshofuni77

Message posted on ‎17 Sep 2024 09:21 PM

Re: Cannot login to Skygo on Apple TV

Thanks for coming back to me. 

im a new user. 

I have sky with cinema and Netflix 

 

thanks. 

Report post
Post 6 of 7
937 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎17 Sep 2024 09:57 PM

Re: Cannot login to Skygo on Apple TV

Posted by a Superuser, not a Sky employee. Find out more

Do you have multiscreen (if you have Sky Q) or the Whole Home package if you are a Sky Glass or Stream customer ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 7 of 7
926 Views
0 Likes
Reply
Reply