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Discussion topic: Cannot login to Skygo on Apple TV

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This message was authored by: Eshofuni77

Cannot login to Skygo on Apple TV

Hi, 

 

Sky go app on Apple TV isn't recognising my login details. 

have deleted and reinstalled app twice. 

working on my iPhone - any suggestions? 

Thanks

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This message was authored by: Mister_Dalek

Re: Cannot login to Skygo on Apple TV

@Eshofuni77  

Do you have the Whole Home sub? It's necessary for Sky Go on Apple TV boxes. 

This message was authored by: GD1

Re: Cannot login to Skygo on Apple TV

Posted by a Superuser, not a Sky employee. Find out more

@Eshofuni77  Your post has been moved to the Sky Go forum as it is unrelated to Sky stream where you originally posted this.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Eshofuni77

Re: Cannot login to Skygo on Apple TV

It was working up until plugging in the sky box! 

Unplug the sky box? 

 

This message was authored by: caesarome

Re: Cannot login to Skygo on Apple TV

Posted by a Superuser, not a Sky employee. Find out more

@Eshofuni77 

What TV service do you have from Sky and are you a new customer ?

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This message was authored by: Eshofuni77

Re: Cannot login to Skygo on Apple TV

Thanks for coming back to me. 

im a new user. 

I have sky with cinema and Netflix 

 

thanks. 

This message was authored by: caesarome

Re: Cannot login to Skygo on Apple TV

Posted by a Superuser, not a Sky employee. Find out more

Do you have multiscreen (if you have Sky Q) or the Whole Home package if you are a Sky Glass or Stream customer ?

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