Sky go not working (ps4)

[Ppp1]

Every time I open skygo and try to switch channels i get an error message saying Access from this household is restricted, anything I can do to get it working? I've tried the basics like logging out and reinstalling the app

[caesarome]

@Ppp1 

You will have to speak to Sky about this, either by calling them or by using one of the social media links at the bottom of this page.

[Pd20]

Skygo randomly stopped playing 10 days ago, and had previously worked fine for years...

I can login still but nothing plays. 

Shows error

"Sorry, something went wrong, because of a technical issue,  you cannot watch this content, please try again later"  

This is on all of my devices....I have uninstalled the skygo app and reinstalled, logged in,  but still doesnt play. I've logged in with both my primary email and username...same result.

Also have tried to remove my devices on sky website under "manage devices".... it does not let me remove any of the devices after clicking remove and confirm.  The sky technical team could also not remove the devices from their end.

I have spoken to sky multiple times and noone there can fix the problem on the technical teams. Been on the phone for 2 hours today alone. - my first ticket was raised and sent to the technical team - this ticket was then rejected as they couldn't fix the problem. 

Sky team also tried to remove skygo from my account and then re apply it...still doesnt work. 

Does anyone have a solution for this? 

Im currently at a loss!

Thanks very much.

[caesarome]

@Pd20 

This technical error does get reported on here a bit and I don't think anyone has been able to figure out what is causing it.

So 10 days ago has anything changed on your account or did you change your online password or perhaps make some sort of change ?

[Pd20]

No nothing had changed in my account at all or password....I can still log in to app fine and sky website. 

It just won't play....and cant remove devices under manage devices. Its very odd

Noone at sky technical is able to help

Very odd

[Paul5611]

I have exactley the same problem ,  My Sky Go  stopped  working on all my devices ,  I  get the odd channel on occasions ,  I have tried 

everything ,   uninstalling  etc   ,  rang  Sky , impossible to talk to somebody  ,  only got  to  SMS  with them re the prob but they could not fix it 

been a week now  ,  I have the  full Sky package so see not reason   why it has suddenly stopped working ,  i get the errors PFE9001-IH , PFE9004-IH   also on the main channels i get 1413-IH ,  on devices  all i get is  due to technical  difficulties you cannot  watch  this channel , try again later  . Its over a week now  and  nobody in sky seems able  to  fix this .  Considering cancelling my whole subscription and moving on  .

Paul 

[Karen49a]

This happens to be a few times I year, I delete the app and reinstall on the tablet not on sky account. and it works again.  Unfortunately, if you have programs installed you will need to redowload as everything gets deleted.  The other thing could be software updates do you have any updates pending in the devices?  Also maybe just delete from everything and just start with one, sometimes if you have a few devices logged into the account can cause errors.  Hope you get it sorted.

[Pd20]

My devices work fine as I have tried using a friends account and login details and it plays fine on all my devices. 

Seems to be a bug in my account stopping play.  

I saw another post where someone has fixed it by sky removing all their devices directly .....I have tried this and sky couldn't remove them. 

Seems many have this problem and there is no easy fix and sky have no clue. 

[JPom]

Sounds exactly the same issue. I'm going to have to cancel my subscription and use alternative streaming services which is a shame as I love SkyQ and mini boxes at home. 

[JPom]

Exactly the same for me. Shambles. Going to have to cancel Sky sub 😞

[JPom]

Hi @caesarome , you keep suggesting this like we have not spoken to Sky sooo many times. Hours and hours of phone calls. They cannot fix it. We are enjoying venting on here and hoping someone will eventually find out how to resolve. 

[JPom]

Hi @Samraj, as you can see from the discussions we have all spent hours on the phone with Sky customer services and technical support so have tried literally everything. Every time you call they try to get you to do the same list of noddy things. I was transferred 8 times on my last call. Im going to have to cancel the subscription as Sky cannot fix this issue. Very frustrating and huge waste of everyones time. 

[JPom]

@Samraj it is also definitely NOT an answer. Clearly many users are experiencing this issue and none of those suggestions works.