Sky Go technical and access restricted error

[CJ74]

Yep, still the same here for me for over a month now.  I have spent a further hour on the phone to Sky this week and am still sending emails back and forth.  They did admit in an email yesterday that the issue was affecting multiple customers after I had pointed that out to them umpteen times.

They need to fix this, nothing you do yourself will work.  It is at system or account level.

[Samraj · Accepted solution]

Hi, everyone.

Thank you for bringing this to our attention.

I’ve passed this to the support team for investigation.

In the meantime, I’ll mark this post as the answer and share updates where possible.

If you haven't already, you can try the following:

• Turn off VPNs.
• Turn off Ad Blockers.
• Update the app.
• Restart the app.
• Restart your device.
• Reinstall the app (note: downloads will be lost).
  

You might also want to share the problems you're experiencing by sending an email to apps@sky.uk.

[borofanuk]

Ive not been able to watch live TV channels for about 3 weeks, and can't delete devices. 

[jozefvincent]

I've got the same issue - just started for no apparent reason in the last few days - haven't made any changes to the account and still having the same issue despite trying all of the suggestions above. 

[mdsj144]

Apparently you need to ring sky and ask them to remove all devices then you add them back on I'm waiting on sky doing this I'll update with the outcome

[CJ74]

I have called Sky and they have attempted to remove all of my devices three times now.  They get the same issue as I do, so I wouldn't hold your breath on that one.

There is an underlying problem at account level which they say they are working on but my Sky Go has not worked for about 7 weeks now and there seems to be precious little progress on any so-called "fix".