Sky go technical fault

[CJ74]

I've had this for over a month.  Although I can login to the Sky Go app, it won't let me watch any content, same error as the OP.  If I try to remove devices in my account, nothing happens, and if the Sky Technical Team try to remove devices they can't either.

I reported the issue to Sky in early October and they still haven't fixed it, despite repeated phone calls and emails.

I think everyone needs to report the issue just to raise awareness, although I will readily admit the actual "support" you get from Sky is absolutely appalling.  They haven't got a clue and don't seem all that bothered about it.

[TLB]

You would think they would have a team to deal with these issues, but nobody can help.

I was hoping someone had a clue what's going on and could help.

looks like we are out of luck.. sadly 

thanks for letting me know it's happening to others. 🙂

[GK23]

Very unhappy spoke to sky in about 11 different countries after being on the phone for nearly a hour still not fixed problem . 

sky go doesn't work on any of my devices (still being charged ) PlayStation or Mac or iPhone 

was told by sky on the phone to uninstall and re install app still not working . 

rather sky has people in uk call centres so I wouldn't of been passed through all the call centres ive had to speak to tonight what was a total waste of time.

can somone from sky uk help me and make my sky go work I want to make a complaint also as this is ongoing for 3-4 weeks now and you take money out of my bank for this service 

[caesarome]

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@GK23 wrote:

I want to make a complaint also as this is ongoing for 3-4 weeks now

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Sorry @GK23 but you are not talking to Sky via here either as this is where customers help each other so I will post this link for you to file your complaint:

https://www.sky.com/help/complaints

[Will127]

Everything is up to date and I haven't changed anything it's very weird for evertlything on sky go and sky go extra to stop working 

[caesarome]

@Will127 

Have you contacted Sky via the app home or social media about this ?

[mdsj144]

I have still waiting to resolve to the problem what I have noticed I am unable to remove any devices linked to my account through the my sky app I have informed them about this waiting to hear back 

[CJ74]

Yep, still the same here for me for over a month now.  I have spent a further hour on the phone to Sky this week and am still sending emails back and forth.  They did admit in an email yesterday that the issue was affecting multiple customers after I had pointed that out to them umpteen times.

They need to fix this, nothing you do yourself will work.  It is at system or account level.

[Wezza1994]

Hope someone can help me..my sky go not working. Says cant watch this channel due to technical  fault  only coz my sister try watching it while shes out. I just tried watching it on tv to check it out says restricted..dont get how has ive paid my bill and tried uninstalled it but still no luck.

Thanks in advance 

[caesarome]

@Wezza1994 

Was the bill paid late or did Sky take it from you as they usually do each month ?

[Wezza1994]

I paid couple days before? 

[caesarome]

You should not need to make manual payments as Sky will take it automatically from you so what shows via your bill:

https://www.sky.com/bill/tv-broadband-talk

The payment you made might have been added to your account as a credit so has Sky also taken the payment for this bill ?

[Samraj · Accepted solution]

Hi, everyone.

Thank you for bringing this to our attention.

I’ve passed this to the support team for investigation.

In the meantime, I’ll mark this post as the answer and share updates where possible.

If you haven't already, you can try the following:

• Turn off VPNs.
• Turn off Ad Blockers.
• Update the app.
• Restart the app.
• Restart your device.
• Reinstall the app (note: downloads will be lost).
  

You might also want to share the problems you're experiencing by sending an email to apps@sky.uk.

[borofanuk]

Ive not been able to watch live TV channels for about 3 weeks, and can't delete devices. 

[JPom]

The screenshots show the error when Im trying to manage devices. I cannot do this OR watch any paid channels on SkyGo. It has worked for 10 years+ then stopped working on all devices simultaneously last week. XBox says my account is restricted when I try to stream although I can watch stuff recorded to my SkyQ box when at home (not that useful). Android app says a 'Because of a technical issue you cannot watch this channel'. Mac version says 'We have found an issue with your account. Code 1413-H'. I can stream free to view channels (e.g. BBC). 

Im guessing managing devices not working and the account issues are the same root problem. 

Technical helpdesk talked me through reactivating the service in the settings menu on the SkyQ box, changing my Sky.com password and resetting the SkyQ box none of which helped. Then said there was nothing else to try. And then hung up on me. 

As I travel a lot and this is one of the main services I use I will have to cancel my subscription and use a streaming service if this cannot be resolved. 

Thanks, Jon