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Discussion topic: Sky Go on Windows 7

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Mike4444
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Sky Go on Windows 7

‎07 Aug 2024 02:43 PM

Sky Go not working on Windows 7. 
Programme downloads ok, but error message says 'cannot connect'. 
Any opinions appreciated. 
Thanks. 

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Annie+UK
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Superuser
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Re: Sky Go on Windows 7

‎07 Aug 2024 02:48 PM - last edited: ‎07 Aug 2024 02:51 PM

Posted by a Superuser, not a Sky employee. Find out more

Does Sky even support Window 7 for SkyGo? Microsoft stopped supporting that some time ago

 

Taken from https://www.sky.com/help/articles/sky-go-install-computer-laptop

 

  • Operating system: Windows 10 and above.
  • Processor: Intel Core i3-8130U – or equivalent AMD.
  • RAM: 4GB DDR3.
  • Video Card: DirectX 11 compatible video card driver.
Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic

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Annie+UK
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Superuser
This message was authored by Annie+UK This message was authored by: Annie+UK Answer

Re: Sky Go on Windows 7

‎07 Aug 2024 02:48 PM - last edited: ‎07 Aug 2024 02:51 PM

Posted by a Superuser, not a Sky employee. Find out more

Does Sky even support Window 7 for SkyGo? Microsoft stopped supporting that some time ago

 

Taken from https://www.sky.com/help/articles/sky-go-install-computer-laptop

 

  • Operating system: Windows 10 and above.
  • Processor: Intel Core i3-8130U – or equivalent AMD.
  • RAM: 4GB DDR3.
  • Video Card: DirectX 11 compatible video card driver.
Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic
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MarkGoldsmith
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Superuser
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Re: Sky Go on Windows 7

‎07 Aug 2024 02:52 PM

Posted by a Superuser, not a Sky employee. Find out more
@Annie+UK wrote:

Does Sky even support Window 7 for SkyGo? Microsoft stopped supporting that some time ago

 

Taken from https://www.sky.com/help/articles/sky-go-install-computer-laptop

 

  • Operating system: Windows 10 and above.
  • Processor: Intel Core i3-8130U – or equivalent AMD.
  • RAM: 4GB DDR3.
  • Video Card: DirectX 11 compatible video card driver.

Certainly isn't supported: https://helpforum.sky.com/t5/Sky-Go/Sky-Go-Desktop-End-of-support-for-Windows-7-and-Windows-8-1/m-p/... 

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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GD1
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Re: Sky Go on Windows 7

‎07 Aug 2024 05:51 PM

Posted by a Superuser, not a Sky employee. Find out more
@Mike4444 wrote:

Sky Go not working on Windows 7. 
Programme downloads ok, but error message says 'cannot connect'. 
Any opinions appreciated. 
Thanks. 

Windows 7 is well out of support and gets no new updates which leaves it vulnarable to exploits.

 

Maybe updating to W10 or W11 would be the best solution.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.


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Annie+UK
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Superuser
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Re: Sky Go on Windows 7

‎07 Aug 2024 06:09 PM

Posted by a Superuser, not a Sky employee. Find out more
@GD1 wrote:
@Mike4444 wrote:

Sky Go not working on Windows 7. 
Programme downloads ok, but error message says 'cannot connect'. 
Any opinions appreciated. 
Thanks. 

Windows 7 is well out of support and gets no new updates which leaves it vulnarable to exploits.

 

Maybe updating to W10 or W11 would be the best solution.

W10 is out of support next year and W11 does not work on some old hardware from back in the day like when W7 was released 😞

Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic
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