Sky Go not opening on Android (Error 20190000)

[DanBase]

Beta version has worked! Using a Samsung tablet and following the instructions on install have downloaded and am able to watch offline without the error.

[KevNewMedia]

---

@Gilbertkelly1 wrote:

Iam still getting error code [-20190000] my make of phone is Samsung galaxy A71

---

Hi @Gilbertkelly1 

Welcome to the Community.

Sorry to hear you're still encountering issues. Can you confirm the following please?

What is the Android version? (Settings on your phone > about phone)

What is the Sky Go version showing? (With the app open > select the cog and scroll to the bottom. If the App won't open, you can this in settings > apps > sky go  > scroll to the bottom of the screen).

[Gilbertkelly1]

android version is 12

Skygo version is 22.9.1

[caesarome]

@Gilbertkelly1 

Have you installed the beta version as it appears from that verion number that you haven't as the beta is 22.10.1, you can do that from here:

https://helpforum.sky.com/t5/Sky-Go-Apps/Sky-Go-not-opening-on-Android-Error-20190000/m-p/4105561#M1...

[SharkeyNZ]

Same issue.   Phone is a Samsung Galaxyt A52s 5G

[caesarome]

@SharkeyNZ 

There is a possible fix already posted here so have you installed the beta version ?

[Gilbertkelly1]

That's link still gives me the same version 

Still not working on phone

[neural-jam]

Finally got it working on my Galaxy S9, I had to update Android System Web View, then update the Beta version of the app even though I only installed it a couple of hours ago!

I now have a new problem, whenever I try to play anything, live or otherwise, I get the following:
"There has been a problem connecting to the Sky Go network. Please try again later. If you keep seeing this error please contact customer services. Error code: 0-01

Any ideas?

[caesarome]

@neural-jam 

I think that is a subscripition error code, so are you signed in with the correct Sky ID, how long have you been a Sky customer, have you left in the past and returned ?

[neural-jam]

I guess that makes sense, I've only just signed up so maybe I'm being a bit too eager 😄
I'll give it a few days, thanks for the response 🙂

[caesarome]

@neural-jam 

You should be able to view everything Sky Go as to offer while you are waiting an installation then after it takes place what you can view via the app will math your TV package. I would give Sky a call about this as it should be working for you.

[neural-jam]

Alright, will do, thanks for the advice!

[Chrisporr]

I have a s21 Ultra and its still bringing up the same error message  i have tried rebooting the phone and delating and reinstalling the app and it still doesnt work

[caesarome]

Did you install the beta version, the post marked as the answer contains the details you need to do this.

[neural-jam]

Yeah, I'd totally jumped the gun, the account activated a couple of hours after I posted lol