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Discussion topic: Sky Go not opening on Android (Error 20190000)

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This message was authored by DanBase This message was authored by: DanBase

Re: Sky Go not opening on Android (Error 20190000)

Beta version has worked! Using a Samsung tablet and following the instructions on install have downloaded and am able to watch offline without the error.

This message was authored by KevNewMedia This message was authored by: KevNewMedia

Re: Sky Go not opening on Android (Error 20190000)

Posted by a Sky employee

@Gilbertkelly1 wrote:

Iam still getting error code [-20190000] my make of phone is Samsung galaxy A71


Hi @Gilbertkelly1 

 

Welcome to the Community.

 

Sorry to hear you're still encountering issues. Can you confirm the following please?

What is the Android version? (Settings on your phone > about phone)

What is the Sky Go version showing? (With the app open > select the cog and scroll to the bottom. If the App won't open, you can this in settings > apps > sky go  > scroll to the bottom of the screen).

Thanks
Kev
Community Manager
This message was authored by Gilbertkelly1 This message was authored by: Gilbertkelly1

Re: Sky Go not opening on Android (Error 20190000)

android version is 12

Skygo version is 22.9.1

This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go not opening on Android (Error 20190000)

Posted by a Superuser, not a Sky employee. Find out more

@Gilbertkelly1 

Have you installed the beta version as it appears from that verion number that you haven't as the beta is 22.10.1, you can do that from here:

https://helpforum.sky.com/t5/Sky-Go-Apps/Sky-Go-not-opening-on-Android-Error-20190000/m-p/4105561#M1...

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This message was authored by SharkeyNZ This message was authored by: SharkeyNZ

Re: Sky Go not opening on Android (Error 20190000)

Same issue.   Phone is a Samsung Galaxyt A52s 5G

This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go not opening on Android (Error 20190000)

Posted by a Superuser, not a Sky employee. Find out more

@SharkeyNZ 

There is a possible fix already posted here so have you installed the beta version ?

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This message was authored by Gilbertkelly1 This message was authored by: Gilbertkelly1

Re: Sky Go not opening on Android (Error 20190000)

That's link still gives me the same version 

Still not working on phone

This message was authored by neural-jam This message was authored by: neural-jam

Re: Sky Go not opening on Android (Error 20190000)

Finally got it working on my Galaxy S9, I had to update Android System Web View, then update the Beta version of the app even though I only installed it a couple of hours ago!

I now have a new problem, whenever I try to play anything, live or otherwise, I get the following:
"There has been a problem connecting to the Sky Go network. Please try again later. If you keep seeing this error please contact customer services. Error code: 0-01

 

Any ideas?

This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go not opening on Android (Error 20190000)

Posted by a Superuser, not a Sky employee. Find out more

@neural-jam 

I think that is a subscripition error code, so are you signed in with the correct Sky ID, how long have you been a Sky customer, have you left in the past and returned ?

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This message was authored by neural-jam This message was authored by: neural-jam

Re: Sky Go not opening on Android (Error 20190000)

I guess that makes sense, I've only just signed up so maybe I'm being a bit too eager 😄
I'll give it a few days, thanks for the response 🙂

This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go not opening on Android (Error 20190000)

Posted by a Superuser, not a Sky employee. Find out more

@neural-jam 

You should be able to view everything Sky Go as to offer while you are waiting an installation then after it takes place what you can view via the app will math your TV package. I would give Sky a call about this as it should be working for you.

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This message was authored by neural-jam This message was authored by: neural-jam

Re: Sky Go not opening on Android (Error 20190000)

Alright, will do, thanks for the advice!

This message was authored by Chrisporr This message was authored by: Chrisporr

Re: Sky Go not opening on Android (Error 20190000)

I have a s21 Ultra and its still bringing up the same error message  i have tried rebooting the phone and delating and reinstalling the app and it still doesnt work

This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go not opening on Android (Error 20190000)

Posted by a Superuser, not a Sky employee. Find out more

Did you install the beta version, the post marked as the answer contains the details you need to do this.

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This message was authored by neural-jam This message was authored by: neural-jam

Re: Sky Go not opening on Android (Error 20190000)

Yeah, I'd totally jumped the gun, the account activated a couple of hours after I posted lol

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