Sky Go asking for device authorisation

[AndyP59]

I had the same problem in the summer last year. It has reappeared.

I have Sky Q subscription and hardware, with mini boxes and sky go.

Sky go waws working fine, then stopped and gave me error code 4*2*5*3*0*2*4*4*2*1.

Tried everything suggested in the forums including reinstalling sky go.

Now get a message saying that the device - iPad Air 4 Gen, using OS 18.3.2 - needs to be authorised

All pretty much as last year.

Cannot find anything on website or VIP site on how to authorise a device

Now stuck with a not working sky go.

please advise

many thanks

[AndyP59]

I put the stars in as system wouldn't allow the unstarred error code (or parts of) as it had been used too often!

[caesarome · Accepted solution]

Are you using a VPN because if so it will need disabling before starting to use Sky Go.

[AndyP59]

Have disabled VPN, and now it is working. But VPN was working before.....

many thanks for assist, but sad, that for some reason that isn't clear, I now have to disable device security to watch Sky go.

cheers