sky go app will not uninstall from laptop

[Kayg73]

Hi - my sky go app will not uninstall. I need to uninstall it apparently to re-install it

[caesarome]

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@Kayg73 wrote:

Hi - my sky go app will not uninstall. 

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What is happening when you try to uninstall it ?

[Kayg73]

[Kayg73]

when I try to open the app it says this:

[Lesley109]

This has also happened to me, what was the solution?

[RobbieDL]

Hi Sky

I am having the same problem but I see you have not responded with a solution to this. Please can you advise and help

[caesarome]

@RobbieDL 

This is a customer helps customer forum so give this a try:

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present (it might not be) the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again via here:

https://www.sky.com/watch/sky-go/windows