Sky Go App not working Mac

[hydey141]

For those still struggling, ensuring Rosetta is installed is the solution. This is software that allows Intel Mac applications to work on Silicon Apple devices. To manually install it, do the following:

• Search for 'terminal' in Spotlight
• Type the following into your terminal command and hit enter: softwareupdate --install-rosetta
• It will then ask you to type A to agree - do this 
• Rosetta is now installed, and your Sky Go should install without any issues 

[grog+arson]

I have been having similar issues, i have followed the Rosetta instructions and the download and install have completed successfully and the Icon appears for me to open Sky Go, but when i click it it almost immediately opens a problem report for Sky Go. I've had a look through the error log but have no idea what the problem is or how to fix, any ideas?

[grog+arson]

Looks like there is an update to the Sky go app, there is another thread on hear that covers it, but basically you need to completely delete the app, including emptying the Bin, and then download and install the app. this has just worked for me.

[kbk1]

Attempted the uninstallation method mentioned, cleared my cookies for installation, and downloaded rosetta, nothing is working at all. Attempted to call sky and was passed from pillar to post with no one willing to help. Everytime i install through the installer it opens the app, then says error code 001 - we are having problems connecting to you. Please try again. My internet is connected, my other devices work, but not my macbook pro. Have downloaded all of the software updates.

[kbk1]

in addition i can not find the downloaded sky go file anywhere in my downloads, despite downloading and installing.

[grog+arson]

Have you used 'Finder' at the top left of the screen when on a blank desktop, or the smiley face icon on the toolbar at the bottom left to search for anything that says Sky or Sky Go, delete them and then empty the Bin before downloading the Mac install from the Sky website?

[kbk1]

i have tried every step available and have purged any and all skygo files from my laptop and still am unable to connect through to the actual app... have attempted to call in for help and was passed around and repeatedly told I was connected to the wrong department, and multiple times after being passed around my call hung, very frustrating. Please help me resolve this as soon as possible!