Sky Go App not working Mac

[IAmJustKev]

I have transfered from an older mac to a new one. The app worked fine on the old mac but the new one gives me this error message before I can even log in: "There is a problem with your network connection. Please check your network settings and try again." 

I have typed this into the error message box on the sky help website and it won't show me anything for it.

I have tried the virtual assistant with no help... I just send me to the screen that tells me to do the below:

Uninstall the app  

1. Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’  

2. In Finder, go to the Applications folder and delete Sky Go app  

Remove Sky Go files  

1. In the Finder select Go to folder ... from the Go menu (or press c).  

2. A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/  

3. Select the Sky Go folder and delete it  

4. Empty Recycling Bin  

5. Reboot the Mac

Download and reinstall Sky Go

Please help since Sky won't.

- Kev

[caesarome]

Have you rebooted your broadband router ?

Could anything that is installed on the Mac be blocking it ?

[IAmJustKev]

I have tried restarting the router. I have enabled apps in the settings as well. Not sure what else would block it. 

[DarcyKB]

when opening sky go on mac book pro says checking for updates and then goes to the blue screen and doesnt load. 

[trebor53c]

Yeah I have a Macbook Air M1 and this seems to happen pretty often! Your going to have to delete the Sky Go app, clear the cache, and then re-unstall the app. Sometimes you might have to do this several times to get it to work. I can only assume that its Sky's old software app not being happy with the lattest MacOS update. 

[thomastoad]

How do you clear the cache? This is happening to me too (MacBook Pro on Sonoma 14.3.1) and I've deleyted and reinstalled SkyGo several times. 

Infuriating when the Cup Final is on!!!

[thomastoad]

This fix doesn't work for me either. 

Sky Support is always the worst experience. Considering how much we pay them each month it's pretty pathetic.

For me I think it's because the Mc OS has just updated (Now on Sonoma 14.3.1) and Sky has flipped out, but it's kind of ridiculous they're not on top of this. 

Come on @Sky I've missed a whole weekend of sport including the Cup Final! What amd I paying you for?! 

[SWard1]

I cannot watch any live tv on the sky go app. I just get the loading wheel constantly. When clicking on the tv guide i get the message - no channels available. 

I have done all of the steps above, removed the download and redownloaded. Nothing works. Please help with a solution as to why it has suddenly stopped working in the last 2 weeks. 

Thanks

[jdawes]

Have the exact same issue.

Im not sure how to clear the cache other than clicking on the develop menu along the top of Safari (has to be turned on  within safari settings in order to use it) then click empty cache.

Done this a few times now, and apart from staying on the screen longer after checking updates, it still fails to load.

[thomastoad]

Still not working for me. Has been 2 weeks now. 

Again - Sky customer service and support is the absolute worst.

[thomastoad]

Sky are just hopeless. 2 weeks I'vce been out of action too. Can we get any help? Nope. 

They rely on the community to help each other. They do not help. 

The app needs updating as Mc OS has updated. 2 weeks. Nothing. Hopeless. 

[Threefold1891]

Just for the record., I'm having very similar issues. Zero help and the so-called fix no longer seems to work. Awful application support.

[Stevo294]

Having same issue

[Stevo294]

*Having the same issue. Any solutions yet for anyone? Have uninstalled and reinstalled numerous times. Thank you

[IAmJustKev]

No solution at all. Also, Sky has the worst customer service.