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Discussion topic: No video, only audio - Desktop update 24.1

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This message was authored by caesarome This message was authored by: caesarome

Re: Cannot watch skygo on my pc all i get is commentary

Posted by a Superuser, not a Sky employee. Find out more

It is an answer that has fixed this issue before. 

And in case you are not aware we are customers here as this is a customer helps customer forum so you are not talking to Sky support.

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This message was authored by caesarome This message was authored by: caesarome

Re: Sky go update. Laptop

Posted by a Superuser, not a Sky employee. Find out more

You can inform Sky of this by sending an email to the apps team on this address:

 

apps@sky.uk

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This message was authored by Bling1981 This message was authored by: Bling1981

Re: Cannot watch skygo on my pc all i get is commentary

@caesarome Please accept my apologies I though this was Sky support! My Bad! 

This message was authored by JR24 This message was authored by: JR24

Re: No picture (sound only)

I have the same issue , just installed Sky Go on my new PC running windows 11, no issue with old PC running windows 10. When I try yo watch live TV I have sound but black screen. Sky please update the App. 

 

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: No picture (sound only)

Posted by a Superuser, not a Sky employee. Find out more

@JR24 wrote:

I have the same issue , just installed Sky Go on my new PC running windows 11, no issue with old PC running windows 10. When I try yo watch live TV I have sound but black screen. Sky please update the App. 

 


The app is working fine as you have already stated, windows 11 or the new hardware seems to be the issue

 

Have you tried the app in compatibility mode? are your graphics drivers up to date? What else have you tried in fixing this?

Annie  ( Please Note: I am Neurodivergent )
This message was authored by JR24 This message was authored by: JR24

Re: No picture (sound only)

@Annie+UK 

Thanks for your reply, I have updated graphic driver,  also tried running in compatibility mode.

Uninstalled and reinstalled , also tried the Beta version.

I have also tried changing monitors using a VGA connection instead  of HDMI.

Still not resolved. Thank you

This message was authored by vinod1965 This message was authored by: vinod1965

Re: Sky Go not loading after update 24.1.3.0

Hi All

I have got both W10 and W11 and both suffer the same problems. No sound or vision.
Uninstalled several times, cleaned out the registery. Reinstalled and still the same results.

 

Has anyone faired better ?

This message was authored by guy10 This message was authored by: guy10

Re: No picture (sound only)

Same problem here

This message was authored by Creda This message was authored by: Creda

Re: Sky Go not loading after update 24.1.3.0

I'm having the same issue on Windows 11 Pro, have tried multiple time to delete and reinstall the App, but no good.

 

I have a second laptop which works OK, that is running Windows 10 Pro.

This message was authored by Creda This message was authored by: Creda

Re: Sky Go not loading after update 24.1.3.0

Update: mine is now working, not sure how but I did have Ccleaner running which was playing up the other day, and after reading a few other posts about VLC, I did these steps (this was after deleting and reinstalling SkyGo as everyone else has):

 

  • Updated VLC Player
  • Uninstalled Ccleaner
  • Rebooted
  • Installed Ccleaner
    • Ran Custom Clean
  • Rebooted

Sky Go then worked, prompting me that is uses cookies, and asked me to login.

 

This message was authored by Burtramhaus This message was authored by: Burtramhaus

Re: sky go app won't load

Sky Go wont install, talking to Sky is typically unhelpful. 

This message was authored by Jac56 This message was authored by: Jac56

Re: sky go app won't load

Mine is sticking on downloading update.  

This message was authored by onymar This message was authored by: onymar

Re: No video, only audio - Desktop update 24.1

Same issue with me in Windows 11.  Doesn't help that I now can't use Sky Go with macOS as that now fails as well.

This message was authored by Russell228 This message was authored by: Russell228

SkyGo

I have downloaded the SkyGo app on my pc but when i try to watch anything i get a blank screen and only sound

This message was authored by caesarome This message was authored by: caesarome

Re: SkyGo

Posted by a Superuser, not a Sky employee. Find out more

@Russell228 

I have moved your post to the topic at hand so if you look at the post that is above yours there is a survey that Sky would like to fill in with more information.

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