Connecting sky with my iPad

[Lammy1]

When we first got sky-I could watch live tv and recordings on my iPad. Now I can't. Have tried removing my device and have unplugged sky box and plugged it in again-but that didn't work. It just says that my device is registering and to try later or contact sky customer service. Can anyone please help? It's been going on for months now. Thanks 

[oldfella]

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@Lammy1 wrote:

When we first got sky-I could watch live tv and recordings on my iPad. Now I can't. Have tried removing my device and have unplugged sky box and plugged it in again-but that didn't work. It just says that my device is registering and to try later or contact sky customer service. Can anyone please help? It's been going on for months now. Thanks 

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Hi @Lammy1 

Assume you have the Sky Q Monthly Multiscreen subscription as this is required to connect Sky Go devices to the Q box.

[Lammy1]

Yes we do - thanks for your super fast reply

[caesarome]

@Lammy1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Lammy1 an invite to chat.