Bitdefender detecting Malware and blocks Sky Go on PC

[PJSwaff]

Im a bit confused as to whats going on but when I went to open Sky Go on my desktop PC tonight, Bitdefender went a bit crazy and no matter what I tried, there is no way it will let me open it.

I use Sky Go numerous times every day and never had an issue till now.

I have included screen grabs to show whats going on and was wondering if anyone else that uses Bitdefender Total Security has had the same problem.

Thanks

PJ

[caesarome]

Perhaps it is worth uninstalling it then downloading a fresh copy from the Sky website so see it it will then open.

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present (it might not be) the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again via here:

https://www.sky.com/watch/sky-go/windows

[Hamilton]

My bitfender is doing exactly the same thing today, with my Sky app. So weird! I reinstalled the sky app.. And bit defender automatically deletes the app, after it downloads, sayings it's unsafe! 

[MotoFox994]

My Bitdefender is also detecting malware in the latest update.

[Hamilton]

Great timing, just in time for the Champions league final! 😂 

[TimmyBGood]

@PJSwaff @Hamilton @MotoFox994 

It's far from unknown for AV products to occasionally misidentify legitimate software components as hostile ones: typically the vendor fixes this in the next signature update.

[MotoFox994]

Well i also have the same warning linking Sky Go with Trojan software

Gen:Trojan.Heur.Hype.iB4@a8ZmfHki

https://imgur.com/a/SSf8e5B 

[caesarome]

The apps team are the people to inform about this - apps@sky.uk

[TimmyBGood]

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@MotoFox994 wrote:

Well i also have the same warning 

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Quite possibly, but when all such reports are from the same AV provider and no other such product is mentioned, that's a clue.

[AncientYouth60]

my sky go app is going the same way with Bit Defender , on the phone is fine 

[MarkGoldsmith]

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@AncientYouth60 wrote:

my sky go app is going the same way with Bit Defender , on the phone is fine 

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Yeah thats the evidence that highly likley means its an issue on the BitDefender end and they are incorrectly detecting Sky Go as a virus. If there was some bigger issue with Sky Go we would be seeing reports of lots more anti virus software detecting it.

[RoryQ92]

I've got the same issue.

A trojan is detected when I try to install SkyGo.

I've tried to talk with italian chat support and they told me that I've a virus on my pc and that I don't have to talk to them, I've to clean my pc and then install SkyGo. (Really? I think they didn't even understand what I was saying).

So I've send an email to uk app's support asking why Bitdefender is detecting a trojan inside the installer and they just replied "Turn off your antivirus, install skygo and then turn is on again".

Doesn't seem safe at all.

[Gianka]

I'm in the same situation except that the BD people in chat asked me for a syslog of my PC to send... Boh...
I recently upgraded my PC to Windows 11, could this have anything to do with it?

[RoryQ92]

I have windows 10 on my laptop and windows 11 on my desktop computer both with BD. I've got the same issue on both.

A friend of mine had a previous version of sky go on his laptop with BD and this morning he tried to update and it didn't work. Now the app doesn't work anymore.

[stephenedinburgh]

 I am not able to open skygo as my Bitdefender flags a trojan.

Is anyone able to help?

Bitdefender detected potentially malicious behavior and blocked all applications involved. Detection ID: Gen:Trojan.Heur.Hype.iB4@a8ZmfHki