No recordings sky go app

[Chazzers1]

On my sky go app mobile phone,  the recordings icon has disappeared from the app. Can you no longer look at your recordings from the sky q box. 

[caesarome]

You should be able to access your recording if you have got a multiscreen subscription on your account.

[Chazzers1]

I have a multiroom subscription, the recording symbol on the sky go app has disappeared. Very frustrating as I had it an found it great always using  it to watch my recordings 

[caesarome]

Have you tried rebooting your Q box and the device with the Sky Go app on ?

[Chazzers1]

Yes did it twice, reinstall the app still no recordings symbol on app

[seandouglas2]

@Chazzers1  You need to be on the same wifi network to record or see recording from Sky q 

[Chazzers1]

Yea the wifi is the same, can't understand when the recordings symbol was on the app an now it's not 

[Chazzers1]

Still no recordings symbol on the sky go app 

[Torres987]

Did you ever get this sorted?

Am having the same issue since last November 

Sky Q box cannot be found 😪

But the older Sky + app can see the Sky Q box 🤔

[Chazzers1]

Hi the recordings symbol is on the app but keeps telling me it's not connected to the sky q box

[seandouglas2 · Accepted solution]

@Chazzers1  go settings in app and check that your Sky Q box is connected. toggle the switch on and off . Also you do have multiroom subs?

[Chazzers1]

Tried all of that, even re set the sky mini q box. Still no joy with it.

[Honor123ipad]

Hi same for me. Are you getting this error - Another Sky App Issue - error code PFE 16000-IH ?

[Chazzers1]

 

[seandouglas2]

@Chazzers1  are you using wifi or 4G? also are you in the same house as your Q box