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This discussion topic has been answered Discussion topic: Glass/Stream: There is a technical fault, please try again later/latency when changing channels

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Message posted on ‎09 Dec 2025 05:57 PM

Re: Tv says not connected to internet or says technical fault at least 3 times a day

When we put it on and go to normal program it just technical fault 

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Message posted on ‎09 Dec 2025 06:13 PM

Re: No picture again

Posted by a Superuser, not a Sky employee. Find out more

@dj801 

 

Current issue see thread below 

 

https://helpforum.sky.com/t5/Sky-Glass/Glass-Stream-There-is-a-technical-fault-please-try-again-late...

 

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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Message posted on ‎09 Dec 2025 06:14 PM

Re: Frustrated subscriber says on my sky app that all the service are good they are not no pictures

Posted by a Superuser, not a Sky employee. Find out more

@Alan791 

 

Current issue see thread below 

 

https://helpforum.sky.com/t5/Sky-Glass/Glass-Stream-There-is-a-technical-fault-please-try-again-late...

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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Message posted on ‎09 Dec 2025 07:41 PM

Re: Glass/Stream: There is a technical fault, please try again later/latency when changing channels

Hi, 

My sky stream has been down since Friday evening. I have done a restart on the settings and I've switched it off/ on at the plug and it's still not working. 
Any further advice for what I should do? 
KR, 

R

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Message posted on ‎09 Dec 2025 08:04 PM

Technical fault with all channels

Technical fault in all channels

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Message posted on ‎09 Dec 2025 08:31 PM

Sky stream

Keeps going off when changing channels or half hour watching with a technician fault
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Message posted on ‎09 Dec 2025 08:33 PM - last edited: ‎09 Dec 2025 08:37 PM

Re: Technical fault with all channels

Posted by a Superuser, not a Sky employee. Find out more

Hi @Sarahburns92 

 

Try powering your glass off at the mains for a few minutes in the first instance. Failing that you will have to provide more information such as ISP, broadband speed, is this a new install etc. etc.

 

We are fellow customers on the community and know nothing about you or your set up unless you tell us!

 

Edit: there was an outage. Try rebooting as per: https://helpforum.sky.com/t5/Sky-Glass/Glass-Stream-There-is-a-technical-fault-please-try-again-late...

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎09 Dec 2025 08:42 PM

Re: Sky stream

Posted by a Superuser, not a Sky employee. Find out more

Hi @Lee-_ 

 

There was an issue earlier today. Power off at the mains for a few minutes and try again.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎09 Dec 2025 09:02 PM

Re: Technical fault with all channels

I've got the same issue and looking at sports forums on social media, many others are having similar issues.

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Message posted on ‎09 Dec 2025 11:35 PM

Technical Fault

Technical fault message keeps showing on both my sky puck and sky glass. This only appears on tv channels and Sky channels/Sky streaming such as movies.

 

happening intermittent all day today, only thing I can watch is streaming such as Chanel 5, ITVX Netflix. 

been having constant issues with both puck and glass and have contacted Sky several times in the last 2 weeks. Getting ridiculous now 

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Message posted on ‎10 Dec 2025 06:30 AM

Sky Puck keeps dropping connection

We're experiencing problems with our Sky Puck.  We didn't  have any channels at all last night due to 'a technical fault' and continually says 'waiting for the programme to load', and it isn't the first time it's happened.

even with resets it doesn't work. We usually just wait and it comes on again after a couple of hours! Not good enough really 

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Message posted on ‎10 Dec 2025 07:29 AM

Here we again service looks

Load of **bleep**

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Message posted on ‎10 Dec 2025 08:31 AM

Re: Glass/Stream: There is a technical fault, please try again later/latency when changing channels

Getting rather worried reading this.

 

Just ordered SKY Glass. May be sending back on this feedback. 😞

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Message posted on ‎10 Dec 2025 11:14 AM

Re: Glass/Stream: There is a technical fault, please try again later/latency when changing channels

Dont worry, you will love it, some people are never happy, I have had mine 3 weels and i am really impressed with it, especially the sound, i had an LG soundbar previously, but Glass is more punchy and clear.

Tim
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Message posted on ‎10 Dec 2025 11:27 AM

Re: Glass/Stream: There is a technical fault, please try again later/latency when changing channels

It's much better now than when it was first released, that's for sure 😁 (I've been here a long time, just not posted for a while)

 

We've done the hard yards and gone through the pain so you guys can live the dream 😁

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