Discussion topic: Old sky glass tv being used at different address

This message was authored by: Alex+McCabe · ‎10 Dec 2025

I need to stop my old sky glass tv from receiving my services

This message was authored by: GD1 · ‎10 Dec 2025

@Alex+McCabe If it's still on your account make the new device a primary device and remove the Old TV, it should really be completely reset befoe you remove it.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: mikealanr · ‎10 Dec 2025

Hi @Alex+McCabe

Futher to @GD1 response see: https://www.sky.com/help/articles/buying-sky-glass-second-hand and https://www.sky.com/help/articles/your-devices-sky-glass

You will need to speak to sky to remove a streaming TV (glass) from your account.

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

Discussion topic: Old sky glass tv being used at different address

Old sky glass tv being used at different address

All Replies

Re: Old sky glass tv being used at different address

Re: Old sky glass tv being used at different address

Was this discussion not helpful?

Search Sky Community

Start a new discussion