Hi @igiveup5
You will need to follow the steps outlined here: https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck
Namely the recovery process. If that doesn't work or your not getting power to your puck, you will need to call Sky for a replacement. We are fellow subscribers on then community.
MikeAlanR
---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
