Sports on stream needs upgrading subscription

[MichaelJJJ]

I am getting the same thing. I've been paying for Sky Sports for 2 years, and suddenly today it asks for an upgrade. Click on the upgrade button and it says "Already subscribed".

[Anonymous]

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@AndrewD wrote:
Having same issue. Is there anything I can do. Missing the cricket!

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So it's not all bad news then! 😉

(Only kidding, I know how frustrated you must be. I'd be spitting feathers if this happened during the F1)

[MarkGoldsmith]

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@severence wrote:

I'm also having the same problem. Please advise.

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There is nothing to advise except to read the post marked as answer which tells you Sky are investigating the issue. That post will be updated once the issue is resolved.

[DB141]

Also have the same issue! 

[MarkGoldsmith]

Look at the post marked as the answer on this thread: https://helpforum.sky.com/t5/Sky-Glass-Live/sky-sports-channels-saying-that-i-need-to-upgrade/m-p/50...

Sky are aware and investigating the issue

[Jcc1]

I want this fixed asap please. Can you advise when it will be fixed

[Steve058]

Trying to watch sky sports & says I need to upgrade but I know I pay for sky sports. Also  keep losing signal, happening more & more over last 2 weeks 

[MarkGoldsmith]

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@Jcc1 wrote:

I want this fixed asap please. Can you advise when it will be fixed

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 @Jcc1 Sky don't provide ETCs on resolutions. All that will happen is that the post marked as the answer will be updated once the issue is fixed.

[Anonymous]

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@Jcc1 wrote:

I want this fixed asap please. Can you advise when it will be fixed

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@Jcc1 How long's a piece of string? It'll take as long as it takes, frustrating as it is. 

[Anonymous]

See post marked answer here: @Steve058 

https://helpforum.sky.com/t5/Sky-Glass-Live/sky-sports-channels-saying-that-i-need-to-upgrade/td-p/5...

[MarkGoldsmith]

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@Steve058 wrote:

Trying to watch sky sports & says I need to upgrade but I know I pay for sky sports. Also  keep losing signal, happening more & more over last 2 weeks 

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There is no need for another thread. Please read the post marked as the answer in this thread https://helpforum.sky.com/t5/Sky-Glass-Live/sky-sports-channels-saying-that-i-need-to-upgrade/m-p/50....

That will be updated once the issue has been confirmed as resolved by Sky.

[JParsey]

I am in contract for Sports but out of the blue I get the 'To watch this channel, you need to upgrade your subscription' message on all of the sports channels on my Sky Glass.

Has anyone else got this and more importantly, does anyone know how to resolve it? Already sent an email to Sky but can't imagine it will be answered today.

thanks 

[MarkGoldsmith]

@JParsey No need for a new thread on this issue.

Please check out the post marked as the answer here: https://helpforum.sky.com/t5/Sky-Glass-Live/sky-sports-channels-saying-that-i-need-to-upgrade/m-p/50...

That post will be updated by Sky once the issue is resolved.

[Chloe-W22 · Accepted solution]

Hi all,

Thanks again for your posts. We are aware of an issue affecting Glass and Stream Sky Sports channels and have the right people engaged to get it fixed 💪

Edit: A reboot may resolve the issue in the meantime.

[Nick2016]

I have the same issue. When will it be resolved?