sky sports channels saying that i need to upgrade

[Claytos]

All sky sports channels are saying that i need to upgrade to view this channel. I have full sky sports package, have rebooted and have also tried to select the option to upgrade, but that then tells me that I already have the service. 

[tavare149]

I have the same issue.

[Anonymous]

@Claytos Do you have the UHD package and if not are you trying to watch UHD channels by mistake?

[tavare149]

No I don't. It's the HD channels that are not working even though I subscribe.

[Claytos]

I have everything and its doing this on hd channels too

[Chloe-W22]

Thank you for raising, we've seen a few users saying the same so will escalate to the right teams.

[Darragh876]

I have sky sports and sports plus packages, been paying for them since November 2024. Just turned on my tv and it's telling me to press the button with the red,green,yellow and blue dots to upgrade. Pressed the button and it reiterates that I already have the package but it can take up to 4 hours to get my upgrade. How can it be an upgrade when I already have the package and was able to watch the Lions match this morning on Sky sports main event?

[Anonymous]

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@Claytos wrote:

I have everything and its doing this on hd channels too

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Fair enough. It was the only thing that came to mind as a possibility before I jumped to blaming a Sky technical issue for it! 

[Anonymous]

@Darragh876 See the post marked answer here:

https://helpforum.sky.com/t5/Sky-Glass-Live/sky-sports-channels-saying-that-i-need-to-upgrade/td-p/5...

[AndrewD]

I'm having the same issue, is there anything I can do to resolve?

[FraserB]

Hi, This afternoon the sports, cricket, F1, golf have stopped on my stream service, with the message, you need to upgrade your subscription.? I checked my products, I am paying for the sports pack, I can see the programmes on my phone using the app. When I press the TV to upgrade the subscription it says I already have it! Fraser

[AndrewD]

Having same issue. Is there anything I can do. Missing the cricket!

[severence]

I'm also having the same problem. Please advise.

[Rich71123]

Same here just watching cricket and message then said no subscription trying talk to sky but been on hold over 40mins 

[Safc1993]

It must be Sky issue. I have the exact same message.