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25 Sep 2024 08:27 PM
I have sky glass and unable to receive any news channels beginning with 5 ie sky news on 501 and gbnews on 509.Other channels seem to be ok.
25 Sep 2024 08:28 PM
Well said. No good will left from me fed up with it
25 Sep 2024 08:28 PM
Same here. Can't select a lot of channels including gold.
25 Sep 2024 08:31 PM - last edited: 25 Sep 2024 08:34 PM
Posted by a Superuser, not a Sky employee. Find out moreMine is back now.
I had the black screen on these channels that I noticed;
gb news, sky news, bbc news, bbc parl, ultra hd
Eurosport 2, Sky sports nfl, Sky showcase, Sky witness, Sky arts,5 action, gold, u yesterday, quest, great tv
I did a restart in settings on one puck (primary) and about five mins later the channels were back.
My other puck was also suffering, that is back now too, but did not do a restart on that one.
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Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
25 Sep 2024 08:31 PM
Same issue for me affecting several channels. Started around 7pm.
tried what everyone else has tried to fix it without success.
25 Sep 2024 08:31 PM
Can't access BBC1, first it was telling me to upgrade now all I have is a black screen
25 Sep 2024 08:31 PM
Posted by a Superuser, not a Sky employee. Find out more@Bill+Burgess I have merged your post to this existing thread that is discussing the same issue, the thread you added to is an old unrelated thread. This one where your post is is the latest issue.
25 Sep 2024 08:32 PM
All channels now don't work done the recovery reset as stated in my sky app and now can't get passed PIN screen in setup
25 Sep 2024 08:35 PM
Restart did work. Where is the communication from sky?
25 Sep 2024 08:35 PM
@lettice wrote:Mine is back now.
I did a restart in settings on one puck (primary) and about five mins later the channels were back.
My other puck was also suffering, that is back now too, but did not do a restart on that one.
Yeah seems like a 'services' issue that' Sky have now resolved for most areas. Probably doesn't really require anything to be done user end other than to wait. Rebooting can't hurt though
25 Sep 2024 08:35 PM
Posted by a Superuser, not a Sky employee. Find out more
@Paul+Dray wrote:
@lettice wrote:Mine is back now.
I did a restart in settings on one puck (primary) and about five mins later the channels were back.
My other puck was also suffering, that is back now too, but did not do a restart on that one.
Yeah seems like a 'services' issue that' Sky have now resolved for most areas. Probably doesn't really require anything to be done user end other than to wait. Rebooting can't hurt though
I love a good reboot ......
25 Sep 2024 08:36 PM - last edited: 25 Sep 2024 08:37 PM
Posted by a Superuser, not a Sky employee. Find out more
@Claireabell29 wrote:
Restart did work. Where is the communication from sky?
Post 2 of this thread is the last update. It will no doubt be updated with the resolution
25 Sep 2024 08:38 PM
Posted by a Superuser, not a Sky employee. Find out moreThat's good news for you @lettice After reading your post I have just checked my system but unfortunately nothing has changed yet.
25 Sep 2024 08:39 PM
They said it was under investigation. But no. It's fixed now and this was the problem. And oh yeah sorry.
25 Sep 2024 08:40 PM
Hello there, think I have seen various threads on this but it's frustrating. Suddenly this evening I only have HD channels in my TV Guide? I've got Sky Stream. Only had it 3 weeks & it's the first time it's happened. Of course, I don't have HD channels on my quite basic subscription so I cannot even watch a basic channel like ITV. Thanks in advance
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