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Discussion topic: Using hearing aids with Sky glass

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This message was authored by Nadinetbn This message was authored by: Nadinetbn

Sky Glass/Oticon

Dear group. I’ve only just found you and hope you can help.
My wife and I have Oticon Real 1 hreating aids with which with are very happy. We also enjoyed having the tv sound broadcast to the hearing aids via the Oticon transmitter that was connected to the tv headphone socket and phono leads to the transmitter.

We have since bought a Sky Glass tv which we were assured, having Bluetooth, would be able to pair with the hearing aids. Once home and installed we found after searching the internet that Sky Glass does not support Oticon aids. The Sky store was no more help.

I have bought converter device which plugs into an HDMI socket on the tv and then connects to the original Oticon transmitter. I have tried using the phono connection as well as fibre optic lead but to no avail.

I know from the comments in my internet search that this is common but I was hoping someone had found a solution or a reliable converter device so that we can again enjoy tv through our hearing aids.

Cheers.

This message was authored by Mister_Dalek This message was authored by: Mister_Dalek

Re: Sky Glass/Oticon

@Nadinetbn 

The best solution in reality would be to return Sky Glass and purchase a smart TV instead. This will offer you much greater flexibility with connecting other devices such as your hearing aids. 
You can always use a Sky Stream puck to get the same Sky TV service that you get with Glass. 

This message was authored by KevNewMedia This message was authored by: KevNewMedia

Re: Using hearing aids with Sky glass

Posted by a Sky employee

@D3GCB wrote:

Hi, I have an Oticon BAHA Ponto 5 hearing aid on my right side and a standard in-ear hearing aid in my left. I realise this post is 3mths old, however I have found a way to use Sky Glass and give sound to both devices at the same time. I have paired my Ponto 5 ConnectClip remote to Sky Glass via Bluetooth and then choose the Glass TV Sound output to be both Internal Speakers and Bluetooth. This way my right ear (Ponto 5) hears from the bluetooth connection and my left (Std In-ear device) hears from the sky Glass speakers. If you use an eARC extractor connected to the Oticon TV Adapter you only get one sound source IE the  Glass built in speakers will be disabled. I hope this helps some people. @Terry50 


Hi Everyone

 

I've merged these two threads, so things might look a bit odd.

 

@Nadinetbn welcome to the Community - it's worth reading the above post by @D3GCB as it may help 😀

 

@D3GCB thank you for the helpful suggestion 👍

Thanks
Kev
Community Manager
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