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This discussion topic has been answered Discussion topic: Updates on Netflix Plan through sky

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Message posted on ‎14 Aug 2024 01:15 PM

Updates on Netflix Plan through sky

Just received an email saying that Netflix has discontinued their Netflix Basic plan and a result, the Netflix plan included with my Sky subscription will automatically change to Netflix Standard with ads.

This update will incur extra costs?

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Message posted on ‎03 Sep 2024 04:18 PM

Re: Updates on Netflix Plan through sky

Posted by a Sky employee

Hi @KikaF and @simon2, welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related.

 

The move from the Basic to Standard with Ads will take place for our customers gradually until 19th September, you can check what plan you are on in the My Details section of your Netflix app, as well as in the My Products > Manage your Sky TV. You'll also know you've been moved over when you start to see adverts during Netflix content 😁

Chloe-W22

Sky Community Manager

 

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Message posted on ‎14 Aug 2024 02:50 PM

Re: Updates on Netflix Plan through sky

Posted by a Superuser, not a Sky employee. Find out more
@KikaF wrote:

Just received an email saying that Netflix has discontinued their Netflix Basic plan and a result, the Netflix plan included with my Sky subscription will automatically change to Netflix Standard with ads.

This update will incur extra costs?

No - there will be no cost change due to the switch from Basic to Standard With ads. 

 

Netflix have just replaced Basic with Standard with Ads. No Netflix customer has been able to get Basic for a while, and Netflix are noe removing the tier for existing customers who subscribed through a third party (e.g Sky).

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Message posted on ‎14 Aug 2024 03:35 PM - last edited: ‎14 Aug 2024 03:38 PM

Re: Updates on Netflix Plan through sky

Posted by a Superuser, not a Sky employee. Find out more

@KikaF 

 

There's a potential cost increase for users of Sky Q because on the new structure the Sky HD and UHD add-ons no longer upgrade Netflix to Standard (no adverts) or Premium, but that was never the case on Glass/Stream.

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Message posted on ‎02 Sep 2024 10:31 PM

Re: Updates on Netflix Plan through sky

I got the email too. It says this will happen from September and you will be able to watch Netflix on 2 devices. It's now September but I can still only watch Netflix on 1 device 

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Message posted on ‎03 Sep 2024 12:19 AM

Re: Updates on Netflix Plan through sky

Posted by a Superuser, not a Sky employee. Find out more

@simon2  Unless it's mentioned an actual date then it will be anytime in September which is only just 2 days in.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Message posted on ‎03 Sep 2024 09:41 AM

Re: Updates on Netflix Plan through sky

Posted by a Superuser, not a Sky employee. Find out more

As pointed out by @GD1 the change will happen at some point in September, as the email doesn't specifically mention a date.

 

MarkGoldsmith_0-1725352874045.png

 

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Message posted on ‎03 Sep 2024 04:18 PM

Re: Updates on Netflix Plan through sky

Posted by a Sky employee

Hi @KikaF and @simon2, welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related.

 

The move from the Basic to Standard with Ads will take place for our customers gradually until 19th September, you can check what plan you are on in the My Details section of your Netflix app, as well as in the My Products > Manage your Sky TV. You'll also know you've been moved over when you start to see adverts during Netflix content 😁

Chloe-W22

Sky Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

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