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Discussion topic: My sky glass tv screen is not working - display is corrupted

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This message was authored by indie1776 This message was authored by: indie1776

My sky glass tv screen is not working - display is corrupted

Hello. I am on my second Glass TV. The first was replaced in July because the panel displayed lines across the screen. 

Yesterday the replacement TV began malfunctioning. The panel again is not displaying correctly. Flickers and is bright then dark. I have left it turned off overnight and no change. I have also pulled the power and left it off for over an hour and again no change,

I have attached a couple of photos.

 

 

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This message was authored by mikealanr This message was authored by: mikealanr

Re: My sky glass tv screen is not working - display is corrupted

Posted by a Superuser, not a Sky employee. Find out more

Hi @indie1776 

 

We are fellow subscribers here on the forum. You will need to follow the same process as you did previously to get a replacement under warranty or you can make the case to return the TV.

 

Lines down the screen can be caused by software issues and usually leaving it switch off for a while resolves it's however flickering sounds more like a hardware based issue.

 

You can make a complaint to Sky as per the information here: https://www.sky.com/help/articles/how-to-make-a-complaint

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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