This discussion topic has been answered Discussion topic: Thick blue line appeared on sky glass tv this morning. Booted the system etc followed the troublesh

This message was authored by: USER+OF+SKY+LOL · ‎10 Oct 2024

A blue line has appeared across my sky glass tv overnight. I have booted the whole system as well as troubleshooting. guidelines. Still their.@skytv. Anyone else had this issue ?

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This message was authored by: mikealanr · ‎10 Oct 2024

Hi @USER+OF+SKY+LOL

Issue like that can often be resolved by unplugging the TV from the mains for a minimum of 10 minutes as they can be caused by software bugs.

If the line persists you will need to speak to Sky and arrange a replacement under warranty or at cost if out of warranty (we are fellow subscribers on the forum)

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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This message was authored by: mikealanr · ‎10 Oct 2024

Hi @USER+OF+SKY+LOL

Issue like that can often be resolved by unplugging the TV from the mains for a minimum of 10 minutes as they can be caused by software bugs.

If the line persists you will need to speak to Sky and arrange a replacement under warranty or at cost if out of warranty (we are fellow subscribers on the forum)

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: Fothergill1 · ‎10 Oct 2024

@USER+OF+SKY+LOL I had exactly the same image as your picture shows. A standard reboot didn't get rid of it so I left the Glass TV unplugged overnight. This resolved the problem and luckily it never returned.

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This message was authored by: USER+OF+SKY+LOL · ‎10 Oct 2024

Seems to have worked. Thank you.

This discussion topic has been answered Discussion topic: Thick blue line appeared on sky glass tv this morning. Booted the system etc followed the troublesh

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