Discussion topic: Thick blue line appeared on sky glass tv this morning. Booted the system etc followed the troublesh

This message was authored by: USER+OF+SKY+LOL · ‎10 Oct 2024

A blue line has appeared across my sky glass tv overnight. I have booted the whole system as well as troubleshooting. guidelines. Still their.@skytv. Anyone else had this issue ?

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This message was authored by: mikealanr · ‎10 Oct 2024

Hi @USER+OF+SKY+LOL

Issue like that can often be resolved by unplugging the TV from the mains for a minimum of 10 minutes as they can be caused by software bugs.

If the line persists you will need to speak to Sky and arrange a replacement under warranty or at cost if out of warranty (we are fellow subscribers on the forum)

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

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This message was authored by: mikealanr · ‎10 Oct 2024

Hi @USER+OF+SKY+LOL

Issue like that can often be resolved by unplugging the TV from the mains for a minimum of 10 minutes as they can be caused by software bugs.

If the line persists you will need to speak to Sky and arrange a replacement under warranty or at cost if out of warranty (we are fellow subscribers on the forum)

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

This message was authored by: Fothergill1 · ‎10 Oct 2024

@USER+OF+SKY+LOL I had exactly the same image as your picture shows. A standard reboot didn't get rid of it so I left the Glass TV unplugged overnight. This resolved the problem and luckily it never returned.

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This message was authored by: USER+OF+SKY+LOL · ‎10 Oct 2024

Seems to have worked. Thank you.

Discussion topic: Thick blue line appeared on sky glass tv this morning. Booted the system etc followed the troublesh

Thick blue line appeared on sky glass tv this morning. Booted the system etc followed the troublesh

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