Tv channels not loading

[Fothergill1]

Hi again @Mediv I'm assuming you have done a system reboot / restart  by going to Settings > System Management > Resets & Updates > Restart device.  It takes a couple of minutes to completely reboot and you will have a blank screen for a couple of minutes before the Sky logo appears.

This is the first thing to try at the first sign of any problems.  Personally I do a reboot periodically just as a maintenance measure to stop any glitches building up before they become an issue.

Unlike a factory reset you do not have to log into your apps again.

[Mediv]

Thanks, yes. Have tried a reboot to no avail.

I have contacted sky but suspect they'll just say to do a system reset

[Jariley66]

Yes but we keep on paying it ,just leave a poor review on how poor the service is this way they might listen.

numbers count .

[Yoghurt]

@Mediv  Definitely 

[Yoghurt]

@BW62  Poor service agreed 

[Yoghurt]

@K+Hill  It's awful isn't it 

[Yoghurt]

@Mediv  Oh me 🙈

[Yoghurt]

@Jariley66  Agreed 

[KevNewMedia · Accepted solution]

Hi Everyone

Thank you so much for making us aware of this problem.

As the problem was resolved later on that night, I'm closing this thread, so that this thread doesn't get mixed up with problems that others may be having. We're sorry for the inconvenience that this problem has caused.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.