Speech out of sync on Sky glass

[2393.m15hK4.0591]

Yes it's getting worse but hopefully they now will investigate and get it sorted it's gone on long enough we pay top money for a service that's gone wrong we needd this sorted NOW

[F27]

Good luck with that, this type of issure can be very hard to track down and involve a number of different equiipment manufacturers.

[2393.m15hK4.0591]

It worked ok until the carried out an system update last year it was after that update the service started to go wrong with the speech syncing 

[2393.m15hK4.0591]

‎03 Jan 2025 02:07 PM

It worked ok until the carried out an system update last year it was after that update the service started to go wrong with the speech out of sync

[MartyG]

Watching the darts final and score is voiced slightly before dart is shown hitting the board.

[Kjd_2009]

I'm currently watching the darts too and the delay in the sound is so frustrating! 

[2393.m15hK4.0591]

Yes but we will have to wait till SKY checks all our info👍

[2393.m15hK4.0591]

Yes but we will have to Wait to see what sky comes up with 

[Dawes1975]

Change channel and then put it back on and it will be fixed! It's likley to be your broadband speed causing the problems according to my conversation with sky recently 

[2393.m15hK4.0591]

Yes the same old tactics blame use for having the wrong WiFi provider let's wait to see what happens after they go through all our stuff 

[Unhappyservice]

No my broadband is fine 

it's just happens on live tv if I'm on any other movies ect through sky it's fine 

that's sky trying to shift the blame I've already had my broadband checked 

[Zoltron]

@Dawes1975 

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@Dawes1975 wrote:

Change channel and then put it back on and it will be fixed! It's likley to be your broadband speed causing the problems according to my conversation with sky recently 

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No way is it broadband.

The thud of the darts came before the darts hitting the board.

I'm on a 2gig synchronous BRSK connection, with the glass and puck connected by Ethernet.

Absolutely ludicrous folk are saying it's broadband. 

Surely there can't be thousands of us all having the same identical broadband problems.

[2393.m15hK4.0591]

Totally agree with that

[Patsie]

Sitting watching Spectre on ITV and the speech has just gone out of sync!

And before someone puts up the rubbish about Internet speeds, I have my Glass TV connected via Ethernet with speeds of 140 mbps!

Come on Sky get this sorted pronto or reduce our monthly fees until you sort it out!

[Nickatherton]

I've had this problem for weeks now, have tried the suggested remedies and nothing works.  I've got full fibre just tested at 135.6 Mbps download so i wonder if Sky are just fobbing you off saying the connection speed is the issue.