Speech out of sync on Sky glass

[kiddycharts]

We are having this problem all the time now - sync severity varies, at the moment, it's about 2-3 secs behind! Anyone with any permanent solutions, will, of course, also be phoning sky about it.....

[amagluglug]

Has any one found a solution for this it's happening quite regular now! In my glass!!

[amagluglug]

Can't believe rebooting is the solution? Paying a small fortune for this!!

[2393.m15hK4.0591]

We have to get a better solution to this than switch off and on we need an update from their tech team this has been going on for 5-6 weeks it needs to be to be solved now

[paulg78]

Suffering with the same issue but worse today , restarted my Sky Glass for it to loose sync again after 30 but rebooted my router and after a couple of hours it hasn't lost sync (fingers crossed)

[2393.m15hK4.0591]

Yes sometimes works until next day😡

[amagluglug]

Are we getting any feedback/ response from Sky on this? Watching live TV happening all the time! Come on Sky!!!!!

[2393.m15hK4.0591]

Yes I totally agree with you it's about time SKY technical sorted this out 

too many people have this issue and enough is enough 

[Zoltron]

Sky are a joke paying over £100 for this, 4-5 weeks on and having to reboot daily, and all this from around the time of the AirPlay update.

The bloke over the road with his dodgy FireStick absolutely no problems, I stay on the right side of the law and pay full whack for my service with nothing but issues.

Come on Sky folk are getting fed up with this.

[ShazL]

I've been having the same issue too on my Sky Glass. If I change channels it improves for a short time but then goes back out of sync again. 

[Jporch316]

Hi guys 

can you post in the current thread discussing the issues .... see link below 

https://helpforum.sky.com/t5/Sky-Glass-Live/Speech-out-of-sync-on-Sky-glass/td-p/4831146 

[Chrisee]

@Zoltron the issue with lip sync does seem to have come back. Sky do monitor the forum so are aware of the issue but while it seems a simple problem it is actually quite complex tomsort as streaams come from many different sources often with several audio tracks.

Given the number of recent IPTV busts (e.g. https://www.cordbusters.co.uk/firestick-iptv-sellers-busted-30-homes/) your neigbour may want to be careful.

[2393.m15hK4.0591]

It's about time they get this sorted now

[2393.m15hK4.0591]

It's about time there technical team get this sorted it has gone on too long, you think you've sorted the issue do everything the team tell you come off the phone then 5-10 minutes later the speech is gone back to the problem 

[Zoltron]

I appreciate the technical challenge as I come from a software background. 

However this lip-sync problem only came about as the result of a previous update, which Sky could save face and roll back firmware, that's going to be a lot easier than tracking down a very tricky bug that is going to take time. A fair few amount of subscribers are paying a lot of good money for this product, myself included, many others like myself pay over £100 for a product which needs constant and frustrating user intervention. Which as I said, I stay on the right side of the law and put up with problems, which a neighbour over the road pays peanuts and has no problems. 

All I'm concerned about is that Sky fix the service they seem to hold in such high regard and earns them their bread and butter from honest subscribers like many others and myself. A have absolute zero concerns for what plans Sky have for my neighbour across the street as long as I stay on the right side of the law, but it does make it a bitter pill to swallow when they have less problems than me who must have mug written on the front of my head for paying full whack for this rubbish.

I really do hope Sky are following this thread so they understand the anger and annoyance that genuine folk have.