Hi @ABurgess
We are fellow subscribers not Sky support here on the forum.
Have you created a Sky I'd and tracked your order? If not follow the advice in this article: https://www.sky.com/help/articles/track-sky-order
If you can't see it there, you'll need to contact Sky support.
MikeAlanR
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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
