Sky sync issues

[Jporch316]

You can try swtching channels back and forth or pulling the plug for a few minutes 

[Graham+Holt]

sky glass constantly out of sync!!! and repeat wait for channel to load, this is the worst buy I've ever made!!!!

[Jporch316]

Hi

see thread below affecting multiple users 

https://helpforum.sky.com/t5/Sky-Glass-Live/Speech-out-of-sync-on-Sky-glass/td-p/4831146

[Jimmy7062]

Still having problems which are usually resolved by switching to another channel then back to the channel you are watching. 

When I was on one channel the picture froze probably for a second or two then came back on but the speech was still coming through when the picture froze.  Is the sound and picture broadcast on two separate channels. Had an issue with my first sky glass set which sky replaced, would put the set on standby but the sound was still coming through the speakers from the channel I had been watching. Is this a software problem? If any sky employees are looking in perhaps they could escalate this issue to the tech gurus. I was one of the guys during the analogue and sky + days.

[MJ+7502]

Once again issues with lip sync on sky glass !!!

[GB35]

I had the same issue with the Man Utd Man City game, also very laggy. The commentators were in front of the actual programme knew Man City scored before the ball went in the net.. normally I turn the tv off and back on or change channels and then back again. But it's happened to me a few times this week.. so annoying 

[Norcliffe]

I have the same issue with Sky Glass 55" and Bose Soundbar and Subwoofer, it is fine to begin with and drifts out of sync, the audio becomes ahead of the video, it just creeps forward??

Call to support today...

when was tge last update as mine is set to auto, I noticed it from mid/late. November...

[Mr+Flibbles+86]

Hi there @Jimmy7062. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Suzi10547]

I also keep getting synch issues. I always rectify it by changing channels and switching back again but this is less than satisfactory. I do sometimes have loading issues as well.

[Grumpync]

Anyone suffering from sound sinc when programme finnishes and changes to following programme on same station? Have found changing to another station everything is ok, change immediately back, all ok.

Have upgraded to Sky Max as suggested by Sky help. No change . Sky engineer has visited and checked signal is strong where sky glass tv is situated. No interference from nieghbours system etc. 

F1 is terrible always going wayout. This is a "Known about problem, which is being worked on. " apparently.

Starting to think I was better off with my old ten plus year old tv with dish and sky Q.

Thought the whole idea was " no cables put it where you want". Sales checked we had a strong enough wi fi before I signed the contract. 

Broadband engineer agrees it must be down to the Tv as system is fine.

Are sky selling us duff kit, that is not up to the sales splurge?

[TimmyBGood]

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@Grumpync wrote:

Sales checked we had a strong enough wi fi before I signed the contract. 

---

They probably checked the broadband speed arriving at the address: that's absolutely not the same thing as WiFi coverage within the property.

[Jporch316]

@Grumpync 

On ongoing issue for many users ... has been escalated see thread below 

https://helpforum.sky.com/t5/Sky-Glass-Live/Lip-sync-issues-black-screens-waiting-for-programme-to-l...

@lettice can you merge please 

[Grumpync]

Actually checked all round the house, fitted pod,in one week area, in one bedroom which is the largest distance from the router. 
Seems to me Sky Glass technology is not up to the sales pitch. Would help if the visiting engineers were believed by the phone tech people. False sales pitch if Ethernet hard wire from router to Tv is required. Had more reliability with my ancient Panasonic.