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Discussion topic: Sky puck software error

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This message was authored by: Seanscarah

Message posted on ‎19 Dec 2024 07:18 AM

Sky puck software error

Screen froze I restarted it and now have software issue, I scanned the QR code and went through all the steps including plugging in Ethernet cable and still it says software error what do I do now ? 

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This message was authored by: mikealanr

Message posted on ‎19 Dec 2024 09:10 AM - last edited: ‎19 Dec 2024 09:12 AM

Re: Sky puck software error

Posted by a Superuser, not a Sky employee. Find out more

Hi @Seanscarah,

 

Follow the instructions outlined here: Software error | Sky Help | Sky.com | Sky Help | Sky.com

Namely the recovery process. If that doesn't work you will need to call Sky (we are fellow subscribers here on the community)

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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