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Discussion topic: Speech out of sync on Sky glass

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2393.m15hK4.0591
Topic Author
This message was authored by 2393.m15hK4.0591 This message was authored by: 2393.m15hK4.0591

Re: Speech out of sync on Sky glass

Yes I totally agree we should all get them to sort it out ASAP it's gone long enough we want results now

This message was authored by Little+wren This message was authored by: Little+wren

Sky sync issues

Had problems with sky glass and lip sync issues for weeks. Anyone got a solution?

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky sync issues

Posted by a Superuser, not a Sky employee. Find out more

@Little+wren wrote:

Had problems with sky glass and lip sync issues for weeks. Anyone got a solution?


Hi 

 

it is currently an issue for some users ... see thread below 

 

https://helpforum.sky.com/t5/Sky-Glass-Live/Lip-sync-issues-black-screens-waiting-for-programme-to-l...

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
This message was authored by Little+wren This message was authored by: Little+wren

Re: Sky sync issues

Hi could you explain in lay man terms how I try to fix it. Haven't a clue what everyone is talking about. I have a Sky Glass 43''

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky sync issues

Posted by a Superuser, not a Sky employee. Find out more

You can try swtching channels back and forth or pulling the plug for a few minutes 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
This message was authored by amagluglug This message was authored by: amagluglug

Re: Speech out of sync on Sky glass

Still nothing resolved continued issue falling on deaf ears!!!!

2393.m15hK4.0591
Topic Author
This message was authored by 2393.m15hK4.0591 This message was authored by: 2393.m15hK4.0591

Re: Speech out of sync on Sky glass

Yes no one seems interested in sorting this out 😡😡😡

This message was authored by Graham+Holt This message was authored by: Graham+Holt

sound out of sync

sky glass constantly out of sync!!! and repeat wait for channel to load, this is the worst buy I've ever made!!!!

This message was authored by Jporch316 This message was authored by: Jporch316

Re: sound out of sync

Posted by a Superuser, not a Sky employee. Find out more

Hi

 

see thread below affecting multiple users 

 

https://helpforum.sky.com/t5/Sky-Glass-Live/Speech-out-of-sync-on-Sky-glass/td-p/4831146

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
This message was authored by Jimmy7062 This message was authored by: Jimmy7062

Re: sound out of sync

Still having problems which are usually resolved by switching to another channel then back to the channel you are watching. 

 

When I was on one channel the picture froze probably for a second or two then came back on but the speech was still coming through when the picture froze.  Is the sound and picture broadcast on two separate channels. Had an issue with my first sky glass set which sky replaced, would put the set on standby but the sound was still coming through the speakers from the channel I had been watching. Is this a software problem? If any sky employees are looking in perhaps they could escalate this issue to the tech gurus. I was one of the guys during the analogue and sky + days.

This message was authored by Andyccpc1 This message was authored by: Andyccpc1

Re: Speech out of sync on Sky glass

As many others have pointed out, this issue is also seriously affecting Sky Stream pucks! It is beyond a joke and I'm on

the verge of sending my 4 pucks back unless someone from Sky responds soon. Utterly disgraceful service!😡😡😡

This message was authored by Suzi10547 This message was authored by: Suzi10547

Re: Speech out of sync on Sky glass

I'm having the same issue. It seems to be once at day at least just now. The only way I can rectify it is to change channels then switch back again. However, this is irritating and I shouldn't have to keep doing it. 

2393.m15hK4.0591
Topic Author
This message was authored by 2393.m15hK4.0591 This message was authored by: 2393.m15hK4.0591

Re: Speech out of sync on Sky glass

Yes totally agree but no one seems to be listening to you SHAME SKY GET THIS SORTED

2393.m15hK4.0591
Topic Author
This message was authored by 2393.m15hK4.0591 This message was authored by: 2393.m15hK4.0591

Re: Speech out of sync on Sky glass

THIS IS SERIOUS BUT NO ONE SEEMS TO TAKE IT SERIOUSLY 

This message was authored by MJ+7502 This message was authored by: MJ+7502

Lip sync issues sky glass

Once again issues with lip sync on sky glass !!!

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