Lip sync issues, black screens, waiting for programme to load

[Artificer26]

5 mins since I reset the Streaming Service and now again it is saying there is a technical issue with this programme (Live TV ITV1)

[Andyccpc1]

I've also got decent broadband speeds with BT boosters all over the house. In my opinion there is no escaping the fact that Sky has a major Streaming problem which is nothing to do with our various broadband solutions and as mentioned they are in breach of contract.  

[Artificer26]

Now getting seriously annoyed - this needs addressing and fast it has gone again. Are there any Sky Technicians monitoring these posts?

[Artificer26]

Andy - I also have BT Boosters and TP-Link PA-9020P AV2000 Gigabit Pass through Powerline adapters, I have also as seen in a similar post changed the setting on my 2 Pucks from Wi Fi to Off. This reflects that they are connected directly to my Router (BT) but it makes absolutely no difference I still experience buffering and black screens.

[Andyccpc1]

I wonder if Watchdog might be interested? It's certainly not good news for Sky and their "new" technology!!

[Artificer26]

Andyccpc1 Or Rip Off Britain even?

[Artificer26]

aaaggggrh its happened again this is getting seriously infuriating. This is definitely worthy of Watchdog or and Rip Off Britain's attention.

[Artificer26]

SKY Community - It is not badges I am after I want decent streaming TV it has gone again since my last post and not only that it has even changed channel when it came back - HOW?????

[Disappointed4]

Mines all the hell

total rubbish and very poor service wish I never bothered 

Must be in breach of contract I was told with Max hub 24/7 engineer access which is also a lie 

now reading books as can't watch TV!!!!!!

[Artificer26]

Disappointed4 - We are getting really p off with the whole situation too and I will be calling SKY tomorrow morning, as I also have a complaint about my contract as I was told by the sales person to initially take the full Puck Package evn although I didn't want certain parts from the outset, he infomed us that we could remove content  as and when. When I called last week I had an advisor who was difficult to understand anyway but advised me ( I believe) that I could not remove Sports as I am still in contract. So Left hand right hand as they say once hooked you get stuffed.

[Artificer26]

As so much down time I have started my own trial and error diagnostics and at the moment I have restarted the (Main TV)Puck, then reset Wi-Fi on my main TV Puck so removed Powerline connection. So far the last 10 - 15 mins everything has been OK on this TV. I hope that I have resolved it, but having said that I did have the issue prior to setting up the Powerline adaptors which technically should be more efficeint than Wi-Fi. I will update tomorrow after some more time watching the box as, I do not believe that what I have done tonight is the answer as others have similar issues and not everyone will have added Powerline devices to their set ups.

[Little+wren]

Had problems with sky glass and lip sync issues for weeks. Anyone got a solution?

[Jporch316]

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@Little+wren wrote:

Had problems with sky glass and lip sync issues for weeks. Anyone got a solution?

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Hi 

it is currently an issue for some users ... see thread below 

https://helpforum.sky.com/t5/Sky-Glass-Live/Lip-sync-issues-black-screens-waiting-for-programme-to-l...

[Little+wren]

Hi could you explain in lay man terms how I try to fix it. Haven't a clue what everyone is talking about. I have a Sky Glass 43''

[Jporch316]

You can try swtching channels back and forth or pulling the plug for a few minutes