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Discussion topic: Lip sync issues, black screens, waiting for programme to load

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This message was authored by Artificer26 This message was authored by: Artificer26

Re: Lip sync issues, black screens, waiting for programme to load

The whole point of Sky Stream is not only to watch recordings but watch Live TV and at the moment in my eyes they are in Breach of Contract due to the fact the Service is not as Described, nor is it fit for service, but we are still being charged as if it is. Sky this is not good enough. Needs resolving fully and correctly very soon.

 

This message was authored by Artificer26 This message was authored by: Artificer26

Re: Lip sync issues, black screens, waiting for programme to load

5 mins since I reset the Streaming Service and now again it is saying there is a technical issue with this programme (Live TV ITV1)

 

This message was authored by Andyccpc1 This message was authored by: Andyccpc1

Re: Lip sync issues, black screens, waiting for programme to load

I've also got decent broadband speeds with BT boosters all over the house. In my opinion there is no escaping the fact that Sky has a major Streaming problem which is nothing to do with our various broadband solutions and as mentioned they are in breach of contract.  

This message was authored by Artificer26 This message was authored by: Artificer26

Re: Lip sync issues, black screens, waiting for programme to load

Now getting seriously annoyed - this needs addressing and fast it has gone again. Are there any Sky Technicians monitoring these posts?

This message was authored by Artificer26 This message was authored by: Artificer26

Re: Lip sync issues, black screens, waiting for programme to load

Andy - I also have BT Boosters and TP-Link PA-9020P AV2000 Gigabit Pass through Powerline adapters, I have also as seen in a similar post changed the setting on my 2 Pucks from Wi Fi to Off. This reflects that they are connected directly to my Router (BT) but it makes absolutely no difference I still experience buffering and black screens.

This message was authored by Andyccpc1 This message was authored by: Andyccpc1

Re: Lip sync issues, black screens, waiting for programme to load

I wonder if Watchdog might be interested? It's certainly not good news for Sky and their "new" technology!!

This message was authored by Artificer26 This message was authored by: Artificer26

Re: Lip sync issues, black screens, waiting for programme to load

Andyccpc1 Or Rip Off Britain even?

This message was authored by Artificer26 This message was authored by: Artificer26

Re: Lip sync issues, black screens, waiting for programme to load

aaaggggrh its happened again this is getting seriously infuriating. This is definitely worthy of Watchdog or and Rip Off Britain's attention.

 

This message was authored by Artificer26 This message was authored by: Artificer26

Re: Lip sync issues, black screens, waiting for programme to load

SKY Community - It is not badges I am after I want decent streaming TV it has gone again since my last post and not only that it has even changed channel when it came back - HOW?????

This message was authored by Disappointed4 This message was authored by: Disappointed4

Re: Lip sync issues, black screens, waiting for programme to load

Mines all the hell

total rubbish and very poor service wish I never bothered 

Must be in breach of contract I was told with Max hub 24/7 engineer access which is also a lie 

now reading books as can't watch TV!!!!!!

This message was authored by Artificer26 This message was authored by: Artificer26

Re: Lip sync issues, black screens, waiting for programme to load

Disappointed4 - We are getting really p off with the whole situation too and I will be calling SKY tomorrow morning, as I also have a complaint about my contract as I was told by the sales person to initially take the full Puck Package evn although I didn't want certain parts from the outset, he infomed us that we could remove content  as and when. When I called last week I had an advisor who was difficult to understand anyway but advised me ( I believe) that I could not remove Sports as I am still in contract. So Left hand right hand as they say once hooked you get stuffed.

This message was authored by Artificer26 This message was authored by: Artificer26

Re: Lip sync issues, black screens, waiting for programme to load

As so much down time I have started my own trial and error diagnostics and at the moment I have restarted the (Main TV)Puck, then reset Wi-Fi on my main TV Puck so removed Powerline connection. So far the last 10 - 15 mins everything has been OK on this TV. I hope that I have resolved it, but having said that I did have the issue prior to setting up the Powerline adaptors which technically should be more efficeint than Wi-Fi. I will update tomorrow after some more time watching the box as, I do not believe that what I have done tonight is the answer as others have similar issues and not everyone will have added Powerline devices to their set ups.

This message was authored by blackie1 This message was authored by: blackie1

Re: Lip sync issues, black screens, waiting for programme to load

Worst thing I ever did getting SkyGlass

This message was authored by Artificer26 This message was authored by: Artificer26

Re: Lip sync issues, black screens, waiting for programme to load

I have had issues again this afternoon, checked my Broadband and that is OK I also checked with another device connected to my Network the Wi-Fi connection near my TV/SkyPuck and that was also reading quite high (I have 900mb BB). This time it happened when I was watching BBC 1.

This message was authored by blackie1 This message was authored by: blackie1

Re: Lip sync issues, black screens, waiting for programme to load

Tonight it seems alright it is very intermittent my broadband speed is fine

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