Software update error

[cmarieathertonb]

Hello I received a sky glass tv 3 days ago I've tried to connect to a EE WiFi base and now it won't allow me to change to a different WiFi as the software update has been going around in a circle for the past few days and ending up in error I have no idea what to do, I've contacted Sky about this issue and it still isn't resolved. 

[peter-marlow+1966 · Accepted solution]

You need to ring sky about this 

[cmarieathertonb]

I have done, they are sending out a brand new tv for tomorrow! 

[peter-marlow+1966]

I had this problem  when I first  got  sky glass  and they replaced  the tv, so you  must ring them. I also got a refund  on that month's subscription 

[GT82]

And what number can I call them on?? 

[lettice]

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home
Scroll down and click on ‘Need more help’ and it provides a 0333 number.
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. A some of the quieter times to ring are early morning or late evening.