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Discussion topic: Software update error

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This message was authored by cmarieathertonb This message was authored by: cmarieathertonb

Software update error

Hello I received a sky glass tv 3 days ago I've tried to connect to a EE WiFi base and now it won't allow me to change to a different WiFi as the software update has been going around in a circle for the past few days and ending up in error I have no idea what to do, I've contacted Sky about this issue and it still isn't resolved. 


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This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966 Answer

Re: Software update error

You need to ring sky about this 

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This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966 Answer

Re: Software update error

You need to ring sky about this 

cmarieathertonb
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This message was authored by cmarieathertonb This message was authored by: cmarieathertonb

Re: Software update error

I have done, they are sending out a brand new tv for tomorrow! 

This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Software update error

I had this problem  when I first  got  sky glass  and they replaced  the tv, so you  must ring them. I also got a refund  on that month's subscription 

This message was authored by GT82 This message was authored by: GT82

Re: Software update error

And what number can I call them on?? 

This message was authored by lettice This message was authored by: lettice

Re: Software update error

Posted by a Superuser, not a Sky employee. Find out more

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home
Scroll down and click on ‘Need more help’ and it provides a 0333 number.
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. A some of the quieter times to ring are early morning or late evening.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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