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Discussion topic: Sky glass software error

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Avatar for EmmaCharlotte
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This message was authored by: EmmaCharlotte

Message posted on ‎30 May 2024 07:56 PM

Sky glass software error

Software error. Cannot get anything to work, even after reset. 

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎31 May 2024 08:26 AM

Re: Sky glass software error

Posted by a Superuser, not a Sky employee. Find out more

Hi @EmmaCharlotte 

 

There isn't a lot of information to go off there. Please can you describe the issue in as much detail as possible. Are you setting Sky Glass up for the first time or is this an existing set up? When you say reset, do you mean powered off at the mains or a factory reset etc 

 

The forum is made up of fellow subscribers (not Sky customer service) and we have encountered most issues, but we need to understand exactly what your issue is.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

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This message was authored by: MarkGoldsmith

Message posted on ‎31 May 2024 11:06 AM

Re: Sky glass software error

Posted by a Superuser, not a Sky employee. Find out more
@EmmaCharlotte wrote:

Software error. Cannot get anything to work, even after reset. 

@EmmaCharlotte have you tried the following steps?

 

1. Switch the device into standby
2. Unplug it for 10 minutes
3. Plug it back in
4. Leave the device powered on for 30 minutes
5. After 30 minutes put the device back into standby
6. Switch it off at the plug
7. Wait 60 seconds
8. Switch if back on at the plug
9. Press the home button on the remote
10. The device will boot up and you will see the Sky logo on the screen

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