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Discussion topic: Sky glass remote not working

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This message was authored by Melpack This message was authored by: Melpack

Sky glass remote not working

  • My remote is not working correctly all of a sudden. If I press 3 for eg then it turns the tv off! I can't change any channels or select anything. 
    I have changed the batteries and done the reset but still no joy 
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This message was authored by mikealanr This message was authored by: mikealanr

Re: Sky glass remote not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Melpack 

 

When you say a reset do you mean restart your Glass or unpaired and repaired your sky remote? Have you completed all troubleshooting steps outlined here: https://www.sky.com/help/articles/remote-control-help-sky-glass

 

If you have tried all steps above and it's note resolved your issue you can request a replacement under warranty here: https://www.sky.com/help/forms/streaming-tv-remote

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
This message was authored by mcdonnj This message was authored by: mcdonnj

Re: Sky glass remote not working

I have a Sky stream remote not working.
right click brings up/down "search"
left click powers down

I have replaced the batteries.
re-paired the remote, which does pair, except at the end I can't click the centre select button.
left the batteries out for 2 days and retried.

I see this is a known issue and the link you noted is referenced.
https://www.sky.com/help/forms/streaming-tv-remote
but for me that is reporting page not found.
Is that still a valid link, or maybe I have some odd problem?

This message was authored by mcdonnj This message was authored by: mcdonnj

Re: Sky glass remote not working

I should note too that going through the Sky chat it eventually sends me to that link... which does not work.

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