23 Aug 2024 06:33 AM
23 Aug 2024 12:21 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Melpack
When you say a reset do you mean restart your Glass or unpaired and repaired your sky remote? Have you completed all troubleshooting steps outlined here: https://www.sky.com/help/articles/remote-control-help-sky-glass
If you have tried all steps above and it's note resolved your issue you can request a replacement under warranty here: https://www.sky.com/help/forms/streaming-tv-remote
MikeAlanR
23 Aug 2024 06:08 PM
I have a Sky stream remote not working.
right click brings up/down "search"
left click powers down
I have replaced the batteries.
re-paired the remote, which does pair, except at the end I can't click the centre select button.
left the batteries out for 2 days and retried.
I see this is a known issue and the link you noted is referenced.
https://www.sky.com/help/forms/streaming-tv-remote
but for me that is reporting page not found.
Is that still a valid link, or maybe I have some odd problem?
23 Aug 2024 06:09 PM
I should note too that going through the Sky chat it eventually sends me to that link... which does not work.