Sky glass keeps freezing

[Hunter2660]

We're just trying to help. By the way I've had a Glass TV on wi-fi for 18 months and I'm having none of these issues. Has it always been like this? 

[AndrewCarr1962]

This is my 2nd glass, the first did it on a regular basis then the picture died, this one I've had for over a year and it was an irregular problem but not particularly annoying, over the last month it's really annoying.   If I go to network connections (checking right now) it says status "excellent WiFi connection". I've had to do a turn off at the plug today and let it reset.  It doesn't take long but it's annoying. 

[EAOH]

I know what you mean. Annoying glitches in supposedly high tech product. We've had ours about two years now but two more years before it's paid for so🤞🤞🙏🙏 again. 

[Hunter2660]

---

@AndrewCarr1962 wrote:

This is my 2nd glass, the first did it on a regular basis then the picture died, this one I've had for over a year and it was an irregular problem but not particularly annoying, over the last month it's really annoying.   If I go to network connections (checking right now) it says status "excellent WiFi connection". I've had to do a turn off at the plug today and let it reset.  It doesn't take long but it's annoying. 

---

You say the puck is fine, it's the TV causing issues. It would be interesting to see if the TV is still a problem where the puck is situated. Of course that's not practical, but you could bring the puck next to the TV, (you can use an HDMI connection on the TV), just to see if the problems now occur on the puck at that location. At least you know it may or may not be the TV but a local issue.

[SirusMonk]

I've had my Gen 1 since launch with no issues, last week started freezing and crashing (exactly one month from being fully paid off - surely a coincidence). This happens at least once a day and if the set doesn't restart itself has to be unplugged.

Has there been a firmware update recently? Can check the current version number online but not the release date.