Sky glass air

[willi1503]

We have today had our sky glass air delivered, a replacement to sky glass that broke, we have noticed that when using the remote to go to the menu or flick through anything, but leaving the current channel

playing, the sound and of what's on seems to dip with every remote action. Is this normal? Is it unique to Air or can we turn it off? 

[KevNewMedia]

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@willi1503 wrote:

We have today had our sky glass air delivered, a replacement to sky glass that broke, we have noticed that when using the remote to go to the menu or flick through anything, but leaving the current channel

playing, the sound and of what's on seems to dip with every remote action. Is this normal? Is it unique to Air or can we turn it off? 

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Hi @willi1503 

Welcome to the Sky Community

I've escalated your post to our Community Messaging team, and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Tom-W19]

Thanks for escalating. We've sent an invite to @willi1503.