Sky Glass technical fault

[Hercules7513]

Trying to watch Sky Witness or Sky Max shows from my playlist and experiencing technical fault try later message every few minutes. I wait a bit, press back and then navigate to continue watching. Sometimes I get the message to say I am not connected to the internet but then I go to settings and it says I am connected with excellent signal. This is getting so frustrating. I have tried turned off at the plug and waiting and then turning on again and this works for a bit but then the problem comes back. All my other devices work fine. Is it just these Sky channels there is a fault with generally ? 

[Jporch316]

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@Hercules7513 wrote:

Trying to watch Sky Witness or Sky Max shows from my playlist and experiencing technical fault try later message every few minutes. I wait a bit, press back and then navigate to continue watching. Sometimes I get the message to say I am not connected to the internet but then I go to settings and it says I am connected with excellent signal. This is getting so frustrating. I have tried turned off at the plug and waiting and then turning on again and this works for a bit but then the problem comes back. All my other devices work fine. Is it just these Sky channels there is a fault with generally ? 

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Hi @Hercules7513 

firstly it's worth rebooting your router 

secondly how are you connected to your router ? WiFi or internet ? How fast is your internet connection?

Can you run a speed by going into the Netflix app on glass, go to get help and tin the network check 

you will need at least 25mb for hd viewing if not more 

[Hercules7513]

Thanks for replying. Get 349Mbps per Netflix settings and connected by WiFi. It always says Excellent connection on Sky after saying no network connection !  I have previously connected by Ethernet but that started saying no connection as well 🤦‍♂️

[Jporch316]

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@Hercules7513 wrote:

Thanks for replying. Get 349Mbps per Netflix settings and connected by WiFi. It always says Excellent connection on Sky after saying no network connection !  I have previously connected by Ethernet but that started saying no connection as well 🤦‍♂️

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When connecting by Ethernet did you turn off wifi in the settings?