Sky glas warranty

[Steph2219]

My sky glass TV has been damaged during renovations. It is still under warranty and would like to see if it can be replaced 

[MarkGoldsmith]

Accidental damage like that would be unlikey to be covered under a warrantly.

If you have accidental coverage under your home insurance id suggest putting in a claim under that.

[lettice]

As above, that would be best dealt with from your house insurance policy.

The Sky Glass  warranty will not cover you for accidental damage.

Unless you have taken out a separate policy with the the Sky Protect device insurance cover, as described here;

https://www.sky.com/help/sky-protect/sky-protect-device-insurance/articles/sky-protect-frequently-as...

[lettice · Accepted solution]

If you wish though to have a discussion with Sky and see if they can offer any further guidance or help, the various contact details are on the bottom of this help article;

https://www.sky.com/help/articles/damaged-sky-glass

[Suskha]

Good luck with that - I dont think you understand the difference between warranty and insurance

[2muchTV]

If you do not have insurance for the damaged TV,  you might consider a second hand Glass... quite a few Gen 1s on sale on ebay and sometimes Gen 2.

They will likely be out of warranty and you would probably have to collect yourself.

[TimmyBGood]

@Steph2219 

Warranties cover manufacturing defects and consequent equipment issues: they cannot be used for accidental (or deliberate) damage claims.

Sky Glass is sold outright rather than being on any kind of hire purchase, so there's no automatic insurance cover on it even if the customer is making monthly payments over several years.