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This discussion topic has been answered Discussion topic: Sky Glass/Stream: Can't see the picture due to a blue screen

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Avatar for Adi1988
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Message posted on ‎24 Nov 2025 06:16 AM - last edited: ‎24 Nov 2025 09:40 AM by Community Manager

Sky Glass/Stream: Can't see the picture due to a blue screen

I can't get anything on my glass tv. I've turned the power off and on again but nothing.

either I get just a blue screen or it says loading!

please help

 

Moderator note: subject of thread updated to better reflect the conversation

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Avatar for lettice
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This message was authored by: lettice Answer

Message posted on ‎24 Nov 2025 07:01 AM - last edited: ‎24 Nov 2025 08:11 AM

Re: No picture

Posted by a Superuser, not a Sky employee. Find out more

Seems to be a problem this morning with the linear channels on Sky Stream and Sky Glass as you and I have noticed this morning.

 

I have combined many of the posts from Sky Stream and Sky Glass into this single thread one.

Have not seen any response to this yet from Sky.

 

Will flag Sky in our closed area, but I'm sure they are aware already.

 

Will for now mark this as the answered list until any Sky announcement on the issue.

 

update: The linear channels look to be back now. Let's hope it's fixed...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

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Avatar for Deanarmstrong
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This message was authored by: Deanarmstrong

Message posted on ‎24 Nov 2025 05:25 AM

Both TVs are not working

Both my TVs are not working on any channels

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Message posted on ‎24 Nov 2025 06:08 AM

Sky is not working

I dont knkw what it is thats not working but its not working 

 

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Message posted on ‎24 Nov 2025 06:18 AM

Tv not working

Sky to not working no channels done all the usual stuff to check, says everything ok 🤔

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Message posted on ‎24 Nov 2025 06:22 AM

Re: Tv not working

I'm the same just keeps coming up technical error I get the main screen up but when I click on a channel doesn't work 

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Message posted on ‎24 Nov 2025 06:24 AM

Re: No picture

I'm the same just keeps saying technic. Error when I try to load a programme

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Message posted on ‎24 Nov 2025 06:25 AM

Re: Tv not working

I am having exactly the same problem as well this morning 

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Message posted on ‎24 Nov 2025 06:26 AM

Re: Tv not working

Got the same thing. And the app is NO help. Im so sick of sky glass!!
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Message posted on ‎24 Nov 2025 06:29 AM

Re: Tv not working

Same here for me.

 

The Sky Glass TV is more trouble than it is worth.

 

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Message posted on ‎24 Nov 2025 06:32 AM

Re: No picture

Same issue here too

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Message posted on ‎24 Nov 2025 06:33 AM

Can’t get anything on tv

Hi . Unable to get anything on our tv. Done all the usual crashing and resetting but nothing loading message. Checked Wif and net work , say all is good.

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Message posted on ‎24 Nov 2025 06:34 AM

Re: No picture

No luck here either and the ai bot is useless

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Message posted on ‎24 Nov 2025 06:36 AM

Fault with sky glass tv

I've tried everything but still have message on screen on all channels that there a fault with channel. I've followed the instructions through sky ie turn router off, reset picture settings and still no joy. Bbc iplayer still works but main tv channels through tv guide don't.
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Message posted on ‎24 Nov 2025 06:38 AM

Re: Both TVs are not working

I have the issue. Tried all the troubleshooting tips, but still not working.

 

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Message posted on ‎24 Nov 2025 06:39 AM

Sky puck not loading

Sky puck not loading
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